Case Management Administrator (GMG/AM 4)

Summary

Under the direction of the Principal Director, Corporate Management & Establishment Branch, the Case Management Administrator provides electronic document administration functions to the CMEB which includes electronic inception/continuance/management of cases based on the defined work process flow of the Branch. The incumbent ensures efficient organizational flow and contributes significantly to the Branch's effectiveness through comprehensive administrative support.

Responsibilities

• • Receives documents from Management Analysts for scanning;
• • Organizes electronic documents in the appropriate order;
• • Checks physical documents for encumbrances that may impede normal scanning operations;
• • Requests or undertakes adjustments to document type listing as necessary;
• • Loads physical documents for scanning;
• • Determines best method for physical scanning based on complexity of bulk document;
• • Manipulates features of scanning application;
• • Completes required attribute fields;
• • Assesses and verifies electronic documents, new or existing;
• • Maintains classification taxonomy;
• • Documents and reports application issues to the relevant entity;
• • Receives work item/case from verification queue;
• • Forwards electronic case files to Principal Director for assignment;
• • Receives electronic case files from Chief Management and Establishment Analysts routes for action;
• • Routes files to the Post Operations Committee Administrator for relevant action;
• • Manages the delivery of agreed targeted outputs with specified timelines;
• • Follow up on all special/specific agreements from external consultations;
• • Facilitate case coordination and information sharing with other relevant internal and external clients;
• • Assess the progress of cases in terms of agreed delivery dates.
• • Maintains harmonious relationships with colleagues.
• • Adheres to established customer service principles, standards and measurements;
• • Assists with management of client relations.
• • Identifies and communicates minor administrative problems and situations that affect the efficient administration of ECM system and the workflow;
• • Liaises with relevant officers/analysts to mitigate challenges related to data input and data verification;
• • Coordinate Corporate/Operational/Work Plans with Principal Director and Team Leaders (Chief Management & Establishment Analyst);
• • Manage schedule for special cases/assignments.

Qualifications

• • Good communication and customer service skills.
• • Excellent organizational skills
• • Excellent interpersonal skills
• • Team and results-driven
• • Confidential
• • Understanding the structure and operation of Government
• • Information Technology skills in ECM, Visio, Word Processing, PowerPoint and Excel
• • Understanding of the Administrative processes involved in organization analysis, job evaluation, post classification and establishment control.
• • Associate Degree Business Administration or any other related field with one (1) to two (2) years’ experience in Case Management or related field;
• • Training in the use of ECM system or any related electronic case management system.
• • Diploma in Business Administration or any related field with three (3) years’ experience in Case Management or related field;

Additional Information and Instructions

Applications accompanied by résumés should be submitted no later than Thursday, October 17, 2024 to: Senior Director, Human Resource Management & Development Human Resource Management and Development Branch Ministry of Finance and the Public Service 30 National Heroes Circle Kingston 4 Email: hrapplications@mof.gov.jm Please identify the job title of interest as the Subject We thank all applicants for the interest expressed; however, only shortlisted candidates will be contacted.

Share This Job