Remote Dispatcher/Scheduler

Summary

Our client is a mobile pet grooming service and they are looking to add an energetic, results-oriented individual to their scheduler/customer service team! The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday. Salary: $1,500 USD monthly Schedule: Tuesday - Saturday 8-5pm PST (includes 1 hour lunch break)

Benefits

• • Embrace the remote life! Work from the comfort of your home or your favorite coffee shop.
• • Work-life balance
• • International experience
• • Learning & Development
• • Paid time off
• • Standard vacation - 1 week after 6 months, Company closed 7 days per year
• • US holidays off

Responsibilities

• • Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.
• • Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.
• • Capturing accurately the appropriate information to set up an appointment for the customer.
• • Maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.
• • Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• • Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
• • Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
• • Take credit card payments over the phone, especially when groomers are outside of cell service.
• • Run and analyze reports to assist in gaining and improving client retention.
• • Keep management and other dispatchers informed of any issues, actions, or problems.

Qualifications

• • Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments.
• • 2+ years of Customer Service or relevant experience.
• • Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
• • The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes within the Middletown, NJ and surrounding area.
• • Working knowledge of Google docs and sheets or Microsoft Word and Excel.
• • Ability to multitask and manage multiple calls or issues at the same time.
• • Positive attitude and a team player – we thrive on good vibes and supporting each other!
• • Being a dog lover is definitely a plus!
• • English & Spanish speaker

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