Manager, Revenue Collection and Compliance (GMG/SEG 2)

Summary

Reporting to the Director, Revenue & Commercial Services, the Manager, Revenue Collection and Compliance is responsible for ensuring the collection of revenues, such as Property Taxes and General Revenues, for which the Council has direct responsibility, to fund the budget prepared for the fiscal year. The incumbent is primarily responsible for ensuring that delinquent payees become compliant in the payment of their taxes and licensing fees, in accordance with the relevant laws and regulations. 💰$4,266,270 - $5,737,658 JMD per annum and any allowance(s) attached to the post

Responsibilities

• Key Outputs:

  • • Financial statements reviewed.
  • • Credit reports reviewed/analyzed.
  • • Collection policies and procedures implemented.
  • • Payment collection goals and targets established.
  • • Corporate and Operational Plans developed.
  • • Standard Operating Procedures developed.
  • • Staff trained and mentored.
  • • Budgets prepared for the Unit.
  • • Technical advice and guidance provided.
  • • Reports produced (monthly, quarterly, annually, etc.).

• Technical/Professional:

  • • Manages the compliance/enforcement process through the development and implementation of strategies to improve the collection of outstanding tax payments under the respective Acts and regulations.
  • • Ensures the collection of outstanding taxes, contacting delinquent clients to arrange collections, reconcile accounts, meeting collection quotas assigned, and providing timely reports.
  • • Conducts research, makes recommendations, and implements plans to enhance the systems for verifying and collecting revenues from commercial services (markets, parks, etc.).
  • • Performs examinations and inspections in the enforcement of tax laws.
  • • Administers orders to taxpayers whose business licenses or permits are canceled/expired; prepares affidavits to document that orders were served.
  • • Makes on-site inspections of business entities to determine if they are still operating after cancellation of a license or permit; refers violations to the legal division for further action.
  • • Sets up and maintains various payment plans for payment of delinquent taxes.
  • • Ensures adequate controls and tracking systems are in place and are functional.
  • • Ensures key performance indicators (KPIs) are realistic, agreed upon, and support the Division/organization goals.
  • • Remains informed of any legislative procedural training regarding debt collection, Municipal/Enforcement Laws under the Building Act, Town and Country Planning Act, Nuisance Act, Fire Regulations, and Amusement Regulations.
  • • Oversees and ensures the accurate and timely invoicing of clients.
  • • Advises the Director on the implementation of the unit programs.
  • • Ensures staff members’ needs are identified, as well as Job Accountabilities and Performance Targets agreed upon and measured.
  • • Develops and maintains appropriate partnerships with stakeholder officials.
  • • Coordinates work across teams under supervision.
  • • Reports Key Performance Indicators (KPIs) of efficiency and returns.

• Management/Administrative:

  • • Contributes to the preparation of the Division's annual strategic objectives and corporate plans based on the Authority's vision and mission.
  • • Develops Individual Work Plans based on alignment to the overall plan for the section.
  • • Evaluates on a continuous basis performance against overall unit objectives to ensure that those are achieved.
  • • Participates in meetings, seminars, workshops, and conferences as required.
  • • Prepares reports and program documents as required.
  • • Assists in the preparation of presentations in support of the LA operations, monthly/quarterly leadership meetings, and committees.

• Human Resources:

  • • Provides leadership and guidance through effective planning, delegation, communication, training, mentoring, coaching, and discipline.
  • • Evaluates and monitors the performance of staff in the Section and implements appropriate strategies.
  • • Coordinates the development of individual work plans and recommends performance targets for the staff assigned.
  • • Participates in the recruitment and training of staff of the Section.
  • • Recommends training, promotion, and approves leave in accordance with established Human Resource Policies and Procedures.
  • • Identifies skills/competencies gaps and contributes to the development and succession planning for the division to ensure adequate staff capacity.
  • • Monitors the performance of staff and facilitates the timely and accurate completion of staff annual performance appraisals and other periodic reviews.
  • • Ensures the well-being of staff supervised.
  • • Effects disciplinary measures in keeping with established guidelines/practices.

• Other:

  • • Performs all other related duties and functions as may be required from time to time.

• Performance Standards:

  • • Objectives of the Revenue Collection and Compliance Unit are achieved within agreed timeframes.
  • • Agreed revenue collection targets are met within defined timeframes.
  • • Structured plans created and followed through to achievement of targets.
  • • Technical advice/guidance and recommendations provided are sound and supported by qualitative/quantitative data.
  • • Strategic plans/work plans conform to established procedures and implemented according to established rules.
  • • Understands and complies with all legislative requirements relating to the position and the Local Authority.
  • • Systems/practices/procedures developed to manage the day-to-day operations of the Revenue Collection and Compliance Unit are agreed upon, implemented in a timely manner, and accord to agreed standards.
  • • High compliance with organization policies and procedures as it relates to revenue and operation standards.
  • • Reports are evidence-based and submitted in a timely manner.
  • • Confidentiality, integrity, and professionalism displayed in the delivery of duties and interaction with staff.

• Authority:

  • • Determine the budgetary requirements for the Division.
  • • Approve disbursement of funds from the approved budgetary allocation to the Division.
  • • Make recommendations to the Director on Revenue Collection and compliance matters.
  • • Recommend/implement changes to the Division's policies, operating systems, and procedures.
  • • Recommend staff movement and disciplinary action in accordance with established Human Resource Procedures.
  • • Represent the Director at external meetings.
  • • Appraise the performance of staff supervised.
  • • Approve leave benefits.

Required Skills

• Core Skills:

  • • Excellent interpersonal and team management skills.
  • • Excellent communication skills.
  • • Strong analytical and problem-solving skills.
  • • Strong leadership skills.
  • • Strong customer relations skills.
  • • Excellent planning and organizing skills.
  • • Excellent judgment and decision-making skills.
  • • Ability to influence and motivate others.
  • • Proficiency in the use of relevant computer applications and software.

• Technical Skills:

  • • Expert knowledge of the operations of the machinery of local authorities.
  • • Knowledge of accounting and the calculation of interest.
  • • Sound knowledge of the best practices and key pieces of legislation underpinning local authorities (e.g., Local Governance Act, Local Government Unified Service Act, Parochial Revenue Fund Act).
  • • Strategic and corporate planning skills.
  • • The ability to develop organizational best practices/operational guidelines/rules.
  • • Sound knowledge of Government Administration, Financial Accounting, and Public Procurement Policies and Guidelines.
  • • Strong appreciation for organizational change and change management skills.
  • • Good project management skills (from inception to implementation and assessment).
  • • Well-developed skills in stakeholder engagement.
  • • Adequate knowledge of the prevailing social, economic, political, and environmental issues.
  • • Excellent human relations, problem-solving, research, and policy analysis formulation skills.

Qualifications

• • Bachelor's degree in Management/Business Administration/Public Management/Accounting or a closely related discipline.
• • Three (3) years of progressive work experience in the private or public sector.
• • Demonstrated computer skills.
• • Supervisory or management experience would be an asset.
• • Customer service experience and/or knowledge of application processing procedures would be an asset.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • Work requires adequate island-wide travel (e.g., meetings, site visits).
  • • The work environment requires multi-stakeholder interactions, and political sensitivity, objectivity, and neutrality are required at all times.
  • • Work will be conducted in an office outfitted with standard office equipment and specialized software. The environment is fast-paced, with ongoing interactions with critical stakeholders and tight deadlines, which will result in high degrees of pressure and work beyond normal working hours.

Applications must be submitted no later than April 4th, 2025, to: Secretary Local Government Services Office of the Services Commissions Ministry of Finance and the Public Service Complex 2nd Floor, G Block 30 National Heroes Circle Kingston 4 Please note that only short-listed applicants will be contacted.

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