Customer Service Officer – Front Desk

Summary

To provide assistance to the general public.

Responsibilities

• • Monitoring the Commission’s Help Desk by interacting with customers, addressing issues, routing concerns to the appropriate channels and providing solutions;
• • Administering internal and external Customer Service and/or Satisfaction Surveys;
• • Ensuring courteous treatment of all staff and visitors to the Commission and via telephone;
• • Receiving all incoming calls, identifying the Officers required and connecting callers to the appropriate extensions;
• • Providing accurate information in-person and via phone/email;
• • Maintaining office security by following safety procedures and controlling access via the reception desk;
• • Ensuring that systems, procedures and working practices are implemented accurately in accordance to established formats;
• • Ensuring that professional attitude, integrity, confidentiality and deportment are displayed at all times.

Desired Traits and Characteristics

• • Excellent problem-solving and organisational skills;
• • Excellent customer service skills;
• • Superior communication skills, both orally and in writing, to a variety of audiences;
• • Good interpersonal skills;
• • Excellent diplomacy and collaborative skills;
• • Ability to work on own initiative and result oriented;
• • Shares the Commission’s values, mission and vision;
• • Consistently displays integrity, professionalism and model behaviour; and,
• • Ability to respect the dignity of others.

Qualifications

• • Two (2) CAPE subjects and four (4) CXC/GCE to include English Language; ➖ OR➖ Certificate/Diploma or training in Customer Service Principles or Practices;
• • At least one (1) year working experience.
• • Comprehensive knowledge of relevant computer systems;
• • Knowledge of The Independent Commission of Investigations Act and relevant policies.

Additional Information and Instructions

📋 How to Apply: 🔹 Submit your application along with a CV no later than: 📆 Friday, December 6, 2024 📬 Email to: hrd@indecom.gov.jm 📌 Subject: Customer Service Officer – Front Desk (GMG/AM2; Pay Band 2) 🔖 Make sure to include the job title in the subject line. 🙏 Thank you for your interest. Please note, only shortlisted applicants will be contacted.

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