Collections Associate (Contract)

Summary

Manage the Bank’s delinquency portfolio of credit cards, loans and overdraft by recommending and initiating corrective actions. Contribute to the quality of Sagicor Bank’s retail credit portfolio. Minimize the risk of loss within the credit portfolio, through effective and efficient operating practices and compliance with credit policies and regulatory guidelines.

Responsibilities

• • Review details of delinquent borrower accounts for accuracy.
• • Initiate corrective action, where necessary.
• • Initiate contact to remind clients where payment is not made when due and ensure the appropriate follow-ups where necessary.
• • Update the system with details of discussions held and actions taken in respect of client indebtedness.
• • Recommend accounts for escalated debt recovery action, salary deduction correction and associated tasks.
• • Establish and maintain constructive interaction in negotiating with delinquent clients towards developing suitable repayment plans.
• • Evaluate the debtor’s ability to repay the indebtedness by analysing the financial situation, as well as other important information.
• • Use client information to encourage payment or repayment in full, or, as necessary, negotiate an appropriate payment or repayment arrangement that the debtor will agree to and can afford.
• • Monitor repayment plan to ensure client adherence.
• • Review for security realization and right of setoff activities.
• • Prepare transaction vouchers for authorization.
• • Produce periodic and monthly reports.
• • Perform other related duties assigned from time to time.

Required Skills

• • Thorough knowledge in the art of negotiating and debt recovery techniques.
• • Sound credit judgment.
• • Knowledge of the Bank’s policies and procedures regarding lending and collections.
• • Sound knowledge of computer software packages including word processing and spread sheet applications.
• • Tenacity in meeting targets.
• • Excellent interpersonal and client service skills.
• • High level of analytical and problem-solving skills.

Qualifications

• • An Associate’s Degree or Diploma in Business Administration, Finance, Banking or Accounting from a recognized tertiary institution.
• • A minimum of three (3) years’ working experience in banking with at least one (1) year in Collections.
• • Banking experience with emphasis in Credit Management.

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