Customer Care Associate AMER

Summary

The Client Services Associate position at Remote is focused on supporting our standard users. The Client Services Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

Benefits

• • work from anywhere
• • flexible paid time off
• • flexible working hours (we are async)
• • 16 weeks paid parental leave
• • mental health support services
• • stock options
• • learning budget
• • home office budget & IT equipment
• • budget for local in-person social events or co-working spaces

Responsibilities

• • Responsible for solving tickets per week across various Remote verticals
• • Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• • Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• • Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• • You’ll be the voice and the ear for our users

Qualifications

• • Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
• • 1-3 years experience or its equivalent as a Customer Support and Customer Enablement within a product or tech environment.
• • Demonstrated ability to work with multiple stakeholders with different priorities.
• • Naturally persistent, kind, and patient.
• • You have a strong interest in modern web technologies and apps.
• • Writes and speaks fluent English

• Preferred:

  • • Experience working remotely or in a fast-scaling organization is a plus
  • • Having experience with HR, Payroll, Healthcare and/ or Pension is a plus

Additional Information and Instructions

• Application process:

  • • Interview with recruiter
  • • Interview with future manager
  • • Interview with team members (no managers present)
  • • Executive Interview
  • • Bar raiser interview
  • • Prior employment verification check
  • • Offer

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is 33,600 USD to 75,600 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

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