Taxpayer Service Assistant (Level 3) - Kingston RSC

Summary

To process specified customer service transactions and respond to general queries. 💰Salary: $2,803,771 – 3,770,760 JMD per annum

Responsibilities

• • Processes applications for the relevant motor vehicle and Drivers’ licences transaction;
• • Scans signatures on Driver’s licence application form, takes photograph of Taxpayer and generates Control number for Drivers’ Licence to be printed;
• • Examines documents presented by taxpayers for the various transaction types for authenticity and completeness;
• • Ensures that all information pertaining to the motor vehicle are crossed checked against the Import Entry (C87) document, insurance, MV01 form and Customs Online Enquiry;
• • Copies, scans, uploads, attaches, stamps and signs the relevant source documents;
• • Verifies that the information presented on the motor vehicle documents corresponds with that on the Automated Motor Vehicle System (AMVS) and enters the updated or new information to the system;
• • Accepts Motor Vehicle Application form (MV01) and accompanying documents;
• • Accepts substitutes Motor Vehicle title application, Application for Motor Vehicle Substitute Licence Plates;
• • Secures all motor vehicle documents for transactions not completed (for eg.);
• • Checks Customs Online Enquiry (C87 online);
• • Confirms information entered into AMVS;
• • Enters processed motor vehicle documents in log book;
• • Vets Taxpayer Registration Number application for completeness and authenticity of documents keys information from application form into TRN system, and approves record to generate TRN;
• • Photocopies supporting documents and issues generated number to taxpayer;
• • Batches all TRN applications for submission to the Taxpayer Registration Centre;
• • Scans and uploads TRN application to ECM;
• • Issues TRN cards/letters and updates system with collection information;
• • Assigns TRN generated by system, updates existing taxpayer’s information and issues TRN cards;
• • Provides taxpayers with relevant and accurate information in accordance with the various tax legislations;
• • Vets all applications for Trade Licences and keys information into RAiS;
• • Verifies all new taxpayers’ documents for relevance and accuracy, assesses existing taxpayers’ accounts for updates and verifies documents for correctness for preparation of Tax Compliance Certificate (TCC);
• • Checks external stakeholders clearance letters for completeness and authenticity, input information for the generation of TCC, approves and prints TCC;
• • Checks taxpayers’ documents for relevance and accuracy in processing their applications for GCT registration, Deferment certificate and Withholding Tax Specified Service certificate and other related transactions;
• • Creates De-registration cases for closed businesses;
• • Codes application and input information on RAIS;
• • Checks Revenue Administration System, directs payment and generates taxpayers’ payment advice for Property Tax;
• • Calculates Property Tax obligations and prepares and issues certificate of payment of taxes upon request;
• • Prepares transaction advice slip with the relevant amount to be paid for processing of transactions;
• • Verifies information on motor vehicle documents presented by transferor corresponds with that on the AMVS’;
• • Ensures that the reverse side of motor vehicle title is completed by the transferor and transferee, stamps and signs;
• • Checks the National Securities Registry and updates AMVS with discharge of lien and endorses motor vehicle title;
• • Provides the relevant returns for the various tax types and informs taxpayer on due dates and how to complete these forms;
• • Vets taxpayer’s returns for completeness and accuracy;
• • Checks all purchase orders submitted for zero rating for accuracy and ensures documents submitted are in accordance with zero rating procedures;
• • Provides taxpayers with relevant and accurate information pertaining to processes within the tax offices;
• • Verifies that all documents presented for zero rating are relevant and accurate;
• • Manages the banking hall and front desk, providing updates and direction;
• • Prepares weekly reports for daily transactions processed;
• • Supports the identification and management of risks within the organization and by extension the respective area of work;
• • Performs other related duties as assigned by the Manager, Taxpayer Service/Senior Taxpayer Service Officer.

• This job is satisfactorily performed when:

  • • All motor vehicle and Drivers’ licences transactions are processed within the agreed timeframe;
  • • Taxpayer Registration Numbers are assigned, updated and issued according to procedures within the agreed timeframe;
  • • Application for Tax Registrations/Certificates are processed in accordance with policies and the agreed timeframe;
  • • Certificate of payments for property tax are issued within the specified timeframe;
  • • Documents received are zero rated within the specified guidelines;
  • • Information is provided to the Taxpayer within the agreed timeframe;
  • • Reports prepared and submitted in keeping with established standard and agreed timelines;

Required Skills

• Specific Knowledge:

  • • Comprehensive knowledge of the Automated Motor Vehicle (AMVS), Revenue Administration and Information System (RAiS), Property Tax System, Motor Vehicle Tracking System and TRN Legacy System;
  • • Working knowledge of Tax Administration Jamaica operations, policies and procedures;
  • • Working knowledge of computer systems and relevant applications;
  • • Knowledge of all the relevant tax laws, regulations and guidelines.

• Required Skills and Specialised Techniques:

  • • Excellent Customer Service and interpersonal skills;
  • • Excellent communication skill;
  • • Excellent team building skill;
  • • Very good time management skill.

Qualifications

• • Associate Degree in Business Administration or equivalent;
• • One (1) year working experience.

Additional Information and Instructions

• Working Conditions:

  • • Normal office environment;
  • • Irregular working hours.

Applications with resumes should be submitted no later than Thursday, July 3, 2025 to: The Recruitment Officer Tax Administration Jamaica Donald Sangster Building (5th Floor), 116 East Street Kingston 4 ✉️ Email: taj-jobs@taj.gov.jm ℹ️ Subject Should Include: Taxpayer Service Assistant (Level 3) - Kingston RSC 📜 N.B. Please include the job title in the subject line of your email. While we thank all applicants for their interest, only short-listed candidates will be contacted.

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