Technical Support Assistant (MIS/IT 3)

Summary

Under the supervision of the Logistics and Stores Manager, the Technical Support Assistant is responsible to provide the technical computer support that will allow users within the JCCF to carry out their functions more efficiently. 💰Salary range $2,190,302 JMD per annum.

Responsibilities

• Optimizes workstation performance by:

  • • Monitoring workstations and modifying configurations geared to improving machine performance
  • • Diagnosing, analysing and resolving problems
  • • Analysing help desk logs and making recommendations to improve the performance of workstations (e.g., replacing hard disks, adding memory, etc);

• Assists in machine connectivity and communication between computers by:

  • • Ensuring that all computers have access to the Intranet and Email and are functioning properly; ensuring that authorized users have access to the Internet and that the connection is not being abused
  • • Ensuring that all machines are on the network and that the connection is working properly. If it is not, resolve the problem;

• Assists with ensuring that users can effectively access required network data. Ensures that users can access network resource available on local Servers. Assists in providing training for users by:

  • • Reviewing problems encountered by users in using PCs, printers or applications
  • • Defining user-training requirements
  • • Determining course participants
  • • Preparing course material and handouts
  • • Conducting or facilitating the delivery of user training.

Required Skills

• Technical:

  • • Sound knowledge of Occupational Health and Safety guidelines
  • • Sound knowledge of the organisation’s policies and procedures
  • • High level of integrity and professionalism maintained
  • • Knowledge of computer office and software applications
  • • Excellent time management skills
  • • Analytical skills

• Core:

  • • Good problem-solving and analysis skills
  • • Excellent oral and written communication skills
  • • Quality of output
  • • Ability to work in a team
  • • Good interpersonal skills
  • • Integrity/Ethics
  • • Customer and quality focus
  • • Ability to use initiative

Qualifications

• • Diploma in Computer Science or its equivalent from a recognized tertiary institution;
• • Two (2) to three (3) years’ experience in computer networks and systems maintenance;
OR
• • Secondary level education with a minimum four (4) CXC or GCE O’ Level subjects, including Mathematics and English;
• • Three (3) to four (4) years’ experience in related field;
PLUS
• • A+, Linux+ or Cisco Certified Network Associate accreditation will be an asset.

Additional Information and Instructions

• Special Conditions Associated With The Job:

  • • May be required to occasionally work outside of normal working hours;
  • • Required to travel island-wide.

Interested persons should forward their applications and résumés via email NO LATER THAN Friday, February 7, 2025, to: Director, Human Resource Management & Administration Human Resource Management & Administration (Civilian) Section Jamaica Defence Force Up Park Camp Kingston 5 ✉️ Email: jobopps.jdfciv@mns.gov.jm ℹ️ Subject: Technical Support Assistant (MIS/IT 3) Please note that only shortlisted candidates will be contacted.

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