Customer Service/Sales Representative

Summary

We are hiring Customer Service/Sales Representatives - Voice for our office in Montego Bay, Jamaica who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with general questions, bill explanations, plan coverage options, technical support, and more. You must possess a positive personality with a desire to understand concerns, build trust, and offer products/services of value to every customer.  This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.

Benefits

• • Competitive pay with attendance & performance-based incentives!
• • Paid training & Lunch Subsidy
• • Referral Bonuses
• • Overtime available
• • Company-paid health & life insurance
• • Great work environment
• • Opportunity for career growth within

Responsibilities

• • Actively listen to customers to understand their concerns & make connections that matter
• • Demonstrate empathy, understanding, and a genuine desire to care for the customer
• • Prepare responses to customer inquiries based on pre-determined scripts & procedures
• • Discover solutions using tools & resources to help resolve the customer’s problems
• • Provide information about the customer’s current plans, products, & services
• • Identify & sell products & services that benefit and bring value to the customer
• • Navigate through multiple computer applications with speed & accuracy

Qualifications

• • 18+ Years & High School Diploma or its equivalent
• • Entry-level job with a minimum of 6 months of customer service BPO experience or 1 year of customer service experience
• • Excellent English comprehension & conversational skills
• • Customer focused personality & a desire to help people
• • High computer proficiency & overall technical knowledge
• • Professional positive attitude & courteous telephone etiquette
• • Open schedule availability including weekends & holidays (Evenings/Weekends required)

About Continuum Global Solutions

At Continuum Global Solutions, we aim to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business for a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER, REACHES FARTHER when it comes to challenges and solving urgent problems? Do you ACT BOLD, BE PASSIONATE with your impressive communication skills and can-do attitude? Can you BE ONE, HELP MANY by navigating quickly and efficiently? Do you want to BE DIFFERENT, BE YOU, and LEARN MORE, TAKE ACTION?

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