Teller - New Kingston

Summary

The incumbent will be responsible for serving customers in an efficient, courteous and professional manner by processing transactions, receiving payments and deposits and making payouts according to bank policies and procedures.

Responsibilities

• Process transactions and deal with queries and complaints from customers:

  • • Receive and process cheque deposits/lodgements.
  • • Receive and process loan payments.
  • • Pay out currency and coin against authorized withdrawals, cheques, coupons.
  • • Performs currency conversions by applying current exchange rate.
  • • Post transactions for deposits, withdrawals and cheques to respective customer accounts through the frontline, RIBS and Desktop system.
  • • Receive and handle effectively customer’s queries/complaints
  • • Prepare and sell draft, money orders or Manager’s cheques

• Process day’s work and perform other routine activities in accordance with stipulated guidelines and established deadlines:

  • • Process all debits and credits through use of the terminal before passing entries to proof and other Departments.
  • • Balance entries and vouchers with system daily.
  • • Proper filing of customer’s information for new accounts.
  • • Set up new standing orders and process existing diaries.
  • • Collection of all appropriate charges to bank revenue account.
  • • Cancelling of signatures on Clearing cheques and filing of paid items.

• Follow security measures and internal control procedures to minimize fraud, forgeries and irrecoverable losses and reduce non-compliance:

  • • Negotiate items (cheques / withdrawals) in accordance with stipulated guidelines.
  • • Process balanced transactions within established authority and refer entries that are over authorized limits.
  • • Keep confidential combination(s), swipe card(s), password(s), and user ID9s).
  • • Imprint and encode cheque leaves with accurate customer information.
  • • Maintain (shared) working supply of engraved forms.

• Support achievement of the bank’s sales and service goals:

  • • Assist with the communication of FGB sales strategies.
  • • Participate in promoting and selling banking products and services as opportunities arise.
  • • Refer customers to other bank staff where a sale opportunity may exist.
  • • Answer basic questions on many products and services.
  • • Support in the implementation of an efficient handling procedures by ensuring adherence to the established time standards and tracking guidelines.
  • • Support the Management Team in championing the reduction / elimination of key customer issues, particularly as they relate to your area of responsibility.

Required Skills

• • Excellent communication and interpersonal skills.
• • Must have a passion for dealing with persons of varying personalities.
• • Must be a team player
• • High level of honesty and integrity
• • Ability to plan and organize effectively
• • Good time management skills and able to use judgment

Qualifications

• • A BSc. Degree in Banking and Finance, Business Administration or related field
• • A minimum of one (1) year experience in a similar position
• • Knowledge of Bank products and related service charges
• • Knowledge of the AML policy and procedure

About First Global Bank Limited

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.

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