Revenue Operations/Salesforce Administrator (FT Consultant Role)

Summary

In this role, you will take ownership of the growth, optimization, and maintenance of our Revenue Operations environment and take a primary role in ModSquad’s core systems as we continue working to revolutionize the digital managed services industry! We need you to help guide and shape how our company utilizes tools like Salesforce as we continue to scale and grow. Your work will affect the day-to-day workflows of our entire sales and client services teams (and more) and have a major impact on the way we interact with our rapidly growing customer base. To be successful in this role, you will need to be nimble and quick -- gliding effortlessly between high-level development on our overall strategy and rolling up your sleeves and digging into the nitty gritty details to get things done. You will work closely with our amazing Director of Revenue Enablement & Analytics and Sr. Director of Revenue Operations to understand their pain points and proactively identify and solve various issues that arise. You will also need to prioritize issues based on business needs, and move quickly to address the ones that have the highest impact. You will need to independently and cross-functionally manage projects that touch multiple teams. We are looking for a team player; someone who will go the extra mile to achieve greatness and get the job done! We are actively interviewing candidates - don't delay, apply now!

Responsibilities

• • Manage the configuration of the Salesforce platform
• • Create workflows, process builder, and approval flows
• • Implement and maintain Salesforce customizations including configuration, custom fields, objects, layouts, workflows, process builder, flows, and validation rules
• • Work closely with sales teams and implement sales strategies
• • Review and recommend third-party vendors to enable sales processes and drive efficiency gains
• • Develop and maintain relationships with internal and external subject matter experts and cross-functional stakeholders to ensure Sales is best supporting the organization
• • Partner with Marketing to provide analysis of lead funnel and lead-to-order progression
• • Manage third-party integrations within the CRM
• • Ad-hoc projects as necessary

Qualifications

• • Experience with automated processes
• • 1+ year of CRM/systems administration
• • Experience evaluating and implementing new sales technology, taking ModSquad’s sales to the next level with sales technology stack
• • Experience working cross-functionally to communicate challenges and needs, as well as determining mutually beneficial resolutions
• • Experience with sales, service, and marketing automation tools and experience implementing Contract Management systems (such as Conga)
• • General knowledge of third-party applications such as Hubpot, Conga, Docusign, Zoom, Zoominfo, LinkedIn
• • Excellent Excel skills; you dream about formula models and pivot tables!
• • Monitor data and system rules to ensure data integrity and security compliance
• • Have general knowledge of legal clauses found in standard MSAs, Work Orders, deal desk processes

Additional Information and Instructions

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

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