IT Technician

Summary

As a Technician, IT Services, you will be responsible for providing technical assistance to computer users within the organization. You will be responsible for answering questions and resolving computer-related issues, both in person and via telephone or electronically. You will also provide assistance with computer hardware and software usage, including printing, installation, word processing, electronic mail, and operating systems.

Responsibilities

• • Provide technical support to computer users, addressing their software and hardware problems.
• • Respond to end-user inquiries and troubleshoot common issues through phone, email, and in-person communication.
• • Document support requests and resolutions using the internal ticketing system.
• • Assist with the installation, configuration, and ongoing maintenance of computer hardware and software.
• • Track inventory of equipment, accessories, and supplies; prepare requirements for replacements and upgrades.
• • Provide basic training and assistance in using computer applications and operating systems.
• • Collaborate with other IT professionals in the team to resolve more complex issues.
• • Participate in regular meetings with the Information Technology Department for updates on available tools, resources, and protocols.
• • Report any persistent or serious IT issues or risks to higher management.
• • Complete additional tasks or responsibilities as assigned.

Desired Traits and Characteristics

• • Impact
• • Innovation
• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Talent Development
• • Teamwork and Collaboration
• • Action Management
• • Business Alignment
• • Business Expertise
• • Championing Guest Needs

Qualifications

• Education:

  • • Associate's Degree, Bachelor's Degree or Master's Degree in a related field is preferred.
  • • Equivalent combination of education and experience will be considered.

• Certifications:

  • • CompTIA A+
  • • Microsoft Certified IT Professional (MCITP)
  • • Information Technology Infrastructure Library (ITIL)
  • • Additional certifications may be required or preferred

• Work Experience:

  • • Performs routine assignments in the entry level to a professional job progression
  • • Uses existing procedures to solve routine or standard problems
  • • Receives instruction, guidance and direction from others
  • • Has 0 to 3 years of work experience

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