Vendor Operations Specialist

Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Vendor Operations Specialist. In this critical role, you will focus on sourcing, onboarding, and managing vendor relationships to ensure seamless integration into our platform. Acting as a liaison between United employees and local vendors, you will oversee work orders, resolve operational challenges, and drive vendor success on the Worksmith platform. 💰 Compensation: $1,700 - $2,200 USD monthly. Schedule: 9 to 6 CT - Monday to Friday

Responsibilities

• Vendor Sourcing and Onboarding:

  • • Identify and source new tailor and dry-cleaning vendors in various markets.
  • • Conduct cold calls to vet and onboard potential vendors.
  • • Negotiate vendor agreements with favorable terms.
  • • Provide comprehensive training to onboard vendors successfully onto the platform.

• Vendor Relationship Management:

  • • Build and nurture strong relationships with vendors to foster long-term partnerships.
  • • Serve as the primary point of contact, addressing vendor concerns and advocating for their needs.
  • • Monitor vendor performance, offering feedback to ensure high service standards.
  • • Oversee and confirm the completion of work orders assigned to your account.
  • • Coordinate unconfirmed work orders, ensuring all tasks are properly addressed.
  • • Encourage vendors to utilize the platform for real-time status updates.

• Operational Oversight:

  • • Act as a liaison between United employees and local vendors, facilitating clear communication and workflows.
  • • Proactively resolve escalations and troubleshoot vendor or employee issues.
  • • Ensure the accurate and timely completion of all work orders.
  • • Platform Expertise
  • • Develop in-depth expertise in the Worksmith portal and its functionalities.
  • • Provide guidance to United employees and vendors on navigating the platform effectively

• Invoicing and Billing:

  • • Assist vendors with invoicing processes to ensure accurate and timely billing.
  • • Communicate billing expectations and resolve discrepancies efficiently.

Required Skills

• • 2 years of experience in vendor management, sourcing, or customer service.
• • Strong negotiation, relationship-building, and communication skills.
• • Highly organized with excellent attention to detail and follow-through.
• • Ability to multitask and prioritize in a fast-paced environment.

• Proficiency in using online platforms and software:

  • • G Suite (Google Mail, Calendar, Drive, Voice, Hangouts)
  • • Zoom
  • • Slack
  • • Zendesk
  • • Worksmith software - preferred.
• • The preferred communication methods are email, Zoom calls, and phone calls
• • Problem-solving mindset with the ability to manage escalations effectively.
• • Exceptional customer service and interpersonal skills.
• • Fluent in English, with strong written and verbal communication abilities.
• • Self-motivated, process-focused, and comfortable with repetitive tasks.

Additional Information and Instructions

This is a fully remote job as a contractor

About Near

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

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