Technical Support Specialist

Summary

Price Benowitz, LLP seeks a mid-level, full-time Remote Technical Support Specialist with 2+ years of IT support/network administration experience, English proficiency (C1-C2), and a degree in Computer Science or related field (or equivalent experience) to provide technical support, resolve Help Desk tickets, maintain IT services, troubleshoot Mac/Windows devices, and collaborate with teams, welcoming applicants from Latin America (submit resume in English).

Responsibilities

• • Provides technical support by applying basic understanding of computer systems, products, and services and receive, respond and resolve Help Desk tickets.
• • Helps maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems.

• Provides technical support by applying basic understanding of computer systems, products and services in one of the following areas:

  • • help desk, PC/desktop systems or computer operations.
• • Supports business operations by providing technical support and delivering reliable high-performance applications and technical services.
• • Monitors and controls systems, applications or equipment.
• • Resolves issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures.
• • Ensures user satisfaction by diagnosing and quickly resolving issues using established guidelines.
• • Takes the necessary steps to recognize, research, isolate and resolve problems.
• • Escalates more complex problems as appropriate.
• • Maintains service and proper systems function by interacting with network services, software systems engineering, applications development or other information systems contacts to identify and resolve problems.
• • Provides accurate accountability and shift transition.
• • Maintains client confidence and protects operations by keeping information confidential.
• • Assist with rollout of new PCs, laptops, media, network equipment, etc. in accordance with applicable replacement schedules and associated licensing.
• • Other duties as assigned. This role is fully remote.

Required Skills

• • Experience with Help Desk ticketing systems and customer service workflow.
• • Prior experience in customer support services role.
• • Display strong end user orientation and customer support service skills.
• • Strong understanding of technical troubleshooting methodology.
• • Demonstrated experience working with a team to achieve goals.
• • Excellent oral, written and interpersonal communication skills.
• • Ability to work a flexible schedule as needed.
• • Demonstrated experience troubleshooting MAC devices and Windows PCs.

Qualifications

• • Minimum of 2 years of IT support and network administration experience.
• • Proficient in writing and communication (English C1-C2 level).
• • Degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.

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