Sales Enablement Specialist

Summary

The Sales Enablement Specialist role is focused on equipping sales teams with the tools, resources, and strategies needed to optimize performance and adapt to change.

Responsibilities

• Sales Enablement:

  • • Collaborate with sales leadership to deliver continuing education initiatives aligned to business goals.
  • • Facilitate continuing education training programs for sales teams, ensuring they are equipped with the necessary product knowledge, tools, and techniques to meet or exceed targets.
  • • Develop and maintain sales collateral, playbooks, scripts, and resources that support sales representatives.
  • • Collaborate with the Instructional Design Team to develop new content and maintain the existing sales content library, ensuring that all materials are up-to-date, relevant, and easily accessible to the sales team.
  • • Monitor LMS course assignments and completion reporting.

• Change Management & Communication:

  • • Implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
  • • Partner with leadership, sales teams, and cross-functional departments to ensure successful communication and execution of change initiatives.
  • • Develop communication plans and messages that are clear, concise, and engaging to inform and prepare employees for changes in processes, tools, or roles.
  • • Collaborate with department heads and key stakeholders to ensure consistent messaging and smooth information flow throughout the organization.
  • • Oversee internal communication platforms (email, Agent Console Notifications, etc.) and ensure messages reach the intended audience effectively and on time.

• Measure Impact:

  • • Monitor the effectiveness of sales enablement programs through data analysis, feedback, and continuous improvement.
  • • Track the progress of change initiatives, gather feedback, and adjust strategies as needed to ensure smooth transitions.

Required Skills

• • Strong understanding of call center operations and sales processes.
• • Proven ability to develop and deliver effective training programs and sales resources.
• • Detail-oriented with strong time management and organizational skills.
• • Ability to navigate and lead in a fast-changing environment, handling complexity with a calm, strategic approach.
• • Excellent writing and editing skills for crafting engaging internal messages.
• • Strong project management skills with the ability to manage multiple priorities and meet deadlines.
• • Skilled in working with cross-functional teams and building strong relationships with key stakeholders.
• • Excellent communication, presentation, and interpersonal skills.
• • Ability to assess data, identify trends, and make data-driven decisions to optimize sales processes, change initiatives, and communications strategies.
• • Naturally engaging personality and a creative thinker.
• • Be an outstanding team player.
• • A self-starter, being able to work on own initiative while taking constructive criticism.
• • Great problem solving and decision-making skills.

Qualifications

• • Minimum of 1.5 years’ experience in sales enablement, sales operations, or sales training, preferably in a sales call center or similar environment.
• • Associate degree in education, change management, business, or a related field (preferred).
• • Advanced degree or certifications in sales enablement, change management, or internal communications are a plus.
• • Advanced knowledge and experience in using MS PowerPoint, Word & Excel and other content development tools.

About Centerfield

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

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