Operations Assistant - E-Commerce

Summary

Are you a detail-oriented professional passionate about delivering exceptional service in a fast-paced e-commerce environment? Veta Virtual invites you to join our remote team, supporting one of our Top Clients: a creative and innovative US-based brand. Play a key role in managing operations, ensuring customer satisfaction, and helping the brand grow through exceptional support and professionalism.

Benefits

• • Competitive Salary: $1,200–$1,500 USD per month, depending on experience.
• • Flexible Work Environment: Fully remote role with an 8-hour shift (Monday–Friday) based on US PST.
• • Paid Time Off: 3 weeks of PTO plus US holidays to support work-life balance.
• • Supportive Culture: Be part of a mission-driven team dedicated to excellence and collaboration.

Responsibilities

In this role, you’ll be at the heart of operations, supporting order management, customer interactions, and business development. Your responsibilities include:

• • Order Fulfillment & Tracking: Process orders, coordinate with warehouses, confirm with vendors, and ensure timely dispatch and delivery.
• • Customer Relationship Management: Communicate professionally with wholesale clients and retail outlets via email, providing timely updates and building trust.
• • Invoicing & Reporting: Handle invoices through QuickBooks Online and ensure accurate record-keeping for all transactions.
• • E-Commerce Support: Engage with the Faire Marketplace, respond to customer inquiries, and participate in monthly marketing meetings.
• • Upselling Opportunities: Proactively identify subtle ways to promote the brand and enhance customer loyalty.

Desired Traits and Characteristics

• • Growth Mindset: Turning challenges into opportunities.
• • Fearless Integrity: Acting with honesty and transparency.
• • Execution Excellence: Striving for the highest quality.
• • Compassionate Connection: Building meaningful relationships.
• • Reliability and Trust: Being dependable and responsible.

Qualifications

• • Experience: 3+ years in a relevant role such as virtual/operations assistance, customer service, or e-commerce support.
• • Tech Skills: Proficiency in QuickBooks Online, online marketplaces, and navigating digital tools.
• • Communication: Excellent email etiquette and relationship-building skills with a fun, kind, and professional tone.
• • Attention to Detail: A strong focus on accuracy, especially with numbers and order details.
• • Trustworthiness: Ability to handle sensitive financial information with integrity.

About Veta Virtual

At Veta Virtual, we redefine business support by providing tailored solutions across industries like e-commerce, healthcare, and professional services. Since 2021, our people-first approach has enabled us to build meaningful client relationships while delivering excellence. As we continue to grow, we’re looking for driven professionals to join our mission-driven team.

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