Sales Associate

Summary

A sales associate engages with customers to promote products or services, answer inquiries, and drive sales while delivering excellent customer service.

Benefits

• • Competitive salaries
• • Employee Recognition program
• • Great earning potential
• • Paid training
• • Career advancement opportunities
• • Health Insurance
• • Employee referral program
• • Lunch Subsidy

Responsibilities

• • Delivers high-quality pitch and rebuttal on every interaction.
• • Gathers and verifies required information to provide a personalized offer.
• • Actively reviews the Customer’s concern, understanding their questions/objections with tailored offer
• • Records appropriate notes in the client tool(s) indicating exactly what action was taken or needs to be taken.
• • Proactively looks for ways to improve the customer experience during the interaction.
• • Shares information with ContactPoint 360/Client to raise awareness of potential customer needs and concerns.
• • Keeps interaction positive and productive; avoids conveying negative messages.
• • Ensure proper security procedures are followed on all interactions to maintain account confidentiality and personal Information security.
• • Maintains thorough knowledge of all new and existing services, promotions, tools and systems.
• • Achieves assigned Key Performance Indicators – e.g., Sales Per Hour (SPH) and Offer Rate
• • Attends Team Meetings/additional training sessions as scheduled, reads all new FAQs and updates in a daily/timely manner for understanding and seek clarification as needed.
• • Creates an exceptional, personalized service experience.
• • Performs other duties as assigned

Qualifications

• • High critical thinking and emotional intelligence skills to handle difficult or uncomfortable contacts.
• • Ability to use sound judgment to assess and solve unique issues with minimal guidance.
• • Must be able to have a flexible schedule and the ability to work weekends and evenings and public holidays
• • Ability to empathize with and prioritize customer needs.
• • Strong interpersonal skills combined with excellent written and stellar verbal communication skills.
• • Ability to work in a fast-paced, dynamic, changing environment.
• • Ability to type 40 wpm minimum with accuracy.
• • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.
• • Ability to adhere to all organizational policies and procedures.
• • Holds self and others accountable for delivering consistent quality results.
• • Experience using the Internet and searching databases.
• • Ability to perform basic mathematical functions
• • High school diploma or equivalent required
• • Post Secondary education is considered an asset.

Additional Information and Instructions

🔗 Requirements for Applicants: ✅ Must be 18 years or older ✅ Possess a valid Government-issued photo ID, TRN, and NIS ✅ Be prepared to provide a police record ✅ Pass an employment background check

About ContactPoint360

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work. At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization. We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

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