Field Service Technician (Northern Region)

Summary

Properly maintains and services IGT equipment at Retailer (Customer) locations. Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment TERRITORY COVERAGE This role will primarily focus on the areas of Trelawny, St Ann, St Mary and Portland.

Responsibilities

• • Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• • Provides preventative and corrective maintenance to IGT’s equipment at retailer locations within Jamaica.
• • •In conjunction with Comms Tech solves communication problems at retailer locations.
• • •Evaluate and grade new and existing sites in accordance with established practices and directives from IGT.
• • Promptly remove and relocate IGT equipment and peripherals at retailer locations.
• • Maintain inventory of equipment and its location in the corresponding area of the division.
• • Assists and answers inquiries from retailers on policies and procedures related to Lottery programs.
• • Assists in the implementation of activities aimed at increasing Agent sales for all Lottery Products.
• • Delivers in the most detailed, punctual and effective manner all requested / required forms and reports
• • Accurately record and report in a timely manner in accordance with established and required manner / medium all field activities.
• • Adhere to IGT's vehicle policy regarding the use and maintenance of the company vehicle; this includes performing scheduled preventative maintenance tasks.

Qualifications

• • Certification in Electricals/Electronics or Telecommunications discipline.

• Experience:

  • • At least 2 years of experience as a technician.

• Essential Requirements:

  • • Owner of a valid driver’s permit of at least 3000KG.
  • • Ability to driver standrard transmission (stick)
  • • Experience with electronics and electro-mechanical devices required.
  • • Ability to work independently
  • • Effective business writing skills, including reports, procedures, and letters.

Additional Information and Instructions

• Keys to Success:

  • • Building collaborative relationships
  • • Decision making
  • • Drive results
  • • Foster innovation
  • • Personal energy
  • • Self-leadership

About International Game Technology (IGT)

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

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