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Senior Collections Specialist

KPMG Kingston and St. Andrew, Jamaica Updated: May 2, 2025

Summary

As a Senior Collections Specialist, you will conduct outreach on complex customer accounts, focusing on customers with a history of late payments or non-responsiveness. You will utilize specialized negotiation tactics, supervise and train Senior Officers, and serve as a point of contact between leadership and the team. Your role is crucial in ensuring performance targets are met and customer accounts are managed effectively.

Responsibilities

  • • Conduct outreach related to complex customer accounts.
  • • Train Senior Officers on collection techniques and technology use.
  • • Utilize specialized negotiation tactics for challenging customers.
  • • Supervise Senior Officers and ensure performance targets are met.
  • • Act as a point of contact between leadership and Senior Officers.
  • • Prioritize and follow up on accounts for timely resolution.
  • • Track performance metrics and provide coaching support.
  • • Collaborate with the Manager to refine collection strategies.
  • • Mentor Senior Officers by sharing best practices.

Required Skills

  • • Strong communication and customer service skills.
  • • Ability to handle rejections professionally.
  • • Strong negotiation and problem-solving skills.
  • • Ability to build productive relationships with stakeholders.
  • • Solid organizational and time management skills.

Qualifications

  • • Bachelor’s degree in Business Administration, Accounting, or related field.
  • • Minimum 3 years’ experience in accounting, accounts receivables, and/or collections, with at least 2 years in people management.
  • • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Additional Information and Instructions

  • Special Conditions:

    • • Fast-paced team environment.
    • • Primarily paperless work environment.
    • • May require extended hours or work on public holidays.

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Job Overview

đź’Ľ

Title

Senior Collections Specialist

🏢

Company

KPMG
đź’°

Salary

Not Disclosed

🏠

Work Style

On-Site
đź“„

Contract

Permanent

🎓

Experience

Mid-Level

📚

Education

Bachelor's Degree

🏷️
👥

Sector

Private

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