Senior Collections Specialist

Summary

As a Senior Collections Specialist, you will conduct outreach on complex customer accounts, focusing on customers with a history of late payments or non-responsiveness. You will utilize specialized negotiation tactics, supervise and train Senior Officers, and serve as a point of contact between leadership and the team. Your role is crucial in ensuring performance targets are met and customer accounts are managed effectively.

Responsibilities

• • Conduct outreach related to complex customer accounts.
• • Train Senior Officers on collection techniques and technology use.
• • Utilize specialized negotiation tactics for challenging customers.
• • Supervise Senior Officers and ensure performance targets are met.
• • Act as a point of contact between leadership and Senior Officers.
• • Prioritize and follow up on accounts for timely resolution.
• • Track performance metrics and provide coaching support.
• • Collaborate with the Manager to refine collection strategies.
• • Mentor Senior Officers by sharing best practices.

Required Skills

• • Strong communication and customer service skills.
• • Ability to handle rejections professionally.
• • Strong negotiation and problem-solving skills.
• • Ability to build productive relationships with stakeholders.
• • Solid organizational and time management skills.

Qualifications

• • Bachelor’s degree in Business Administration, Accounting, or related field.
• • Minimum 3 years’ experience in accounting, accounts receivables, and/or collections, with at least 2 years in people management.
• • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Additional Information and Instructions

• Special Conditions:

  • • Fast-paced team environment.
  • • Primarily paperless work environment.
  • • May require extended hours or work on public holidays.

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