Collections Associate (Commission - Contract)

Summary

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Credit Risk team in the capacity of: Collections Associate – Commission (Contract) ✅ Manage the Bank’s delinquency portfolio of credit cards, loans, and overdrafts by recommending and initiating corrective actions. ✅ Contribute to the quality of Sagicor Bank’s retail credit portfolio. ✅ Minimize the risk of loss within the credit portfolio through effective and efficient operating practices and compliance with credit policies and regulatory guidelines.

Responsibilities

• • Make contact and follow up with delinquent borrowers via telephone and email advising them of outstanding amounts.
• • Establish sound repayment arrangements in accordance with the bank’s policy.
• • Make arrangements to collect payments from delinquent clients, when necessary.
• • Monitor and action delinquent credit card, loan and chequing accounts reports.
• • Conduct research to establish whereabouts of “hard to reach” clients.
• • Identify and recommend adjustments e.g. reversal of late fees.
• • Recommend security realization action.
• • Identify and refer accounts for bailiff or legal action.
• • Prepare and distribute portfolio performance tracking reports.
• • Perform other related duties assigned from time to time.

Required Skills

• • Thorough knowledge in the art of negotiating and debt recovery techniques.
• • Sound credit judgment.
• • High level of analytical and problem-solving skills.
• • Excellent interpersonal and client service skills.
• • Knowledge of the bank’s policies and procedures regarding lending and collections.
• • Sound knowledge of computer software packages including word processing and spread sheet applications.

Qualifications

• • Minimum of a diploma or associate degree in Business Administration, Finance, Banking or Accounting from a recognized institution.
• • At least three (3) years working experience in banking with at least one (1) year experience in collections.
• • Banking experience with emphasis in credit management.

Additional Information and Instructions

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than January 13, 2025. While we appreciate all applications, only shortlisted candidates will be contacted.

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