Customer Support Agent

Summary

We’re looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Benefits

• • The flexibility of working from home without having to go to the office
• • Work with clients in the USA, EU and elsewhere
• • Extensive opportunities to learn from, and work with, high-performing colleagues
• • Career opportunities! We're a fast growing startup with roles and positions to grow into

Responsibilities

You’ll be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

• • Diagnose and solve the customer's’ problems
• • Communicate effectively via calls, emails and chats with our customers
• • Coordinate effectively with peers and your manager
• • Contribute to a high-performance and friendly workplace culture

Qualifications

• • Excellent written and verbal English communication skills
• • Strong problem-solving skills
• • Team player

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