Overnight Customer Service Representative

Summary

Adlinc Business Services Limited, a leading outsourcing provider of 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Overnight Customer Service Representative. This role involves real-time communication with drivers and customers to ensure smooth operations and high service satisfaction. 💰 Salary $1,200,000 to $1,500,000 JMD per annum

Benefits

• • Group Health and Life
• • Two Weeks Paid Vacation
• • After Hours Transportation

Responsibilities

• • Receive customer orders and efficiently assign them to available contract drivers in relevant North American cities.
• • Utilize mapping and dispatch software to determine the most effective routes and ensure timely deliveries.
• • Handle inbound calls, emails, and chat inquiries from clients promptly and professionally.
• • Resolve client queries, issues, and concerns related to dispatch, delivery, and other service offerings.
• • Continuously track the progress of dispatched orders, addressing any delays or complications swiftly.
• • Handle any post-delivery inquiries or issues, providing solutions in a timely manner.
• • Maintain accurate records of all client interactions, transactions, and feedback.
• • Must be able to work flexible shifts any day of the week.

Required Skills

• • Familiarity with North American business etiquette and cultural nuances.
• • Proficient in using computers, CRM software, dispatching software and tools.
• • Ability to multitask, prioritize, and manage time efficiently, handle high-pressure situations, and make quick decisions.
• • A proactive problem solver with a keen attention to detail.
• • Exceptional communication skills, both verbal and written, in English.
• • Must be able to work a flexible schedule including overnight and weekends as required.

Qualifications

• • High school diploma; Associate’s or Bachelor’s degree is a plus.
• • Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.

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