Teller - Liguanea (Contract)

Summary

Provide professional and attentive service to clients by accurately completing immediate core banking transactions. Take personal accountability for delivering superior client experience including, effective problem resolution. Identify client’s primary needs, look for opportunities to refer clients to the appropriate in-branch sales individual/ alternative channel.

Responsibilities

• • Deliver quality client service according to Sagicor Bank Client Service Standards.
• • Assume ownership of client problems at first point of contact.
• • Maintain adequate knowledge of all bank’s products and services.
• • Educate clients about appropriate products and services to satisfy needs.
• • Actively market/ promote the Bank’s products & services to obtain referrals.
• • Process all transactions accurately, efficiently and in accordance with guidelines.
• • Perform custodial duties of Vault/ Treasury & ABM.
• • Receive & verify cash from Cash Processing Unit.
• • Prepare cash for shipment to Cash Processing Unit.
• • Replenish/ Balance ABM.
• • Collect excess cash from tellers.
• • Balance vault cash.
• • Image/ Scan processed documents.
• • File processed work and dispatch to Verification Unit.
• • Dispatch managers’ cheque/ drafts to Centralized Reconciliation Unit.
• • Ensure all relevant reports are completed in accordance with guidelines.
• • Perform other job-related duties assigned from time to time.

Required Skills

• • Knowledge of teller functions & POCA regulations would be a distinct advantage.
• • Knowledge of Customer Service Principles.
• • High degree of accuracy and attention to detail.
• • Ability to work in a fast-paced environment.
• • Strong time management skills.
• • Professionalism in dealing with all clients.
• • High degree of honesty & integrity.
• • Effective Problem-Solving Skills.

Qualifications

• • Minimum of an Associate or Bachelor's degree in Banking & Finance, Economics, Business Administration or related field from a recognized tertiary institution.
• • Knowledge of Microsoft Office Suite, in particular, Microsoft Excel.

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