Member Services Associate

Summary

Are you told repeatedly that you have a great analytical mind? Do you have excellent follow-through skills? Are you a resourceful individual with great time management skills? Do you enjoy interacting with people? Do you consistently meet your deadlines? Are you a master of multi-tasking? Are you culturally aware? Are you a critical thinker? Are you a service-oriented individual? If you answered yes to these questions, you may be the one we are looking for.   We are an Intellectual Property Rights Administration Company that administers rights on behalf of local and international music rights-owners. We require the services of exceptionally sharp, culturally aware, and driven candidates to be part of our growing team of music rights administrators. The company is seeking individuals who will help to strengthen and grow the service delivery capacities, efficiencies, and offerings to our vast array of existing rights-owners and potential clients.

Responsibilities

• • To interact with clients face-to-face on a daily basis and via electronic means, handling inquiries, applications, and resolving potential issues.
• • Play a lead role in managing the client applications process, to include accurate and effective dissemination of information to clients, and using strong analytical and research skills to support service delivery.
• • Ensure all applications, transactions, and instructions from clients are processed in a timely manner with the highest degree of accuracy and professionalism, and taking ownership of the relationship with the client, to ensure client needs are identified and met.
• • Develop and maintain sound knowledge of the company's policies, procedures, products, and services, and enhance the relationship with clients, to fulfill organizational compliance and the needs of clients.
• • Performing software-driven data entry functions and becoming proficient in the use of multiple specialized software.
• • Supporting the data exchange process with international partners and affiliates.
• • Supporting end-to-end aspects of the royalty administration and payment process.
• • Must be able to identify and document existing workflows and processes, as well as create new and innovative business processes to support the growth of the division.
• • To be versatile in working with analytical and empirical data, plans, and reports, and be versed at using intuitive and systematic approaches for handling day-to-day operational tasks.

Required Skills

• • Knowledge and understanding of the copyright field is an advantage.
• • Highly numerate and IT literate (advanced MS Excel is a plus).
• • Able to communicate effectively with supervisors and management.
• • Able to work autonomously and within a team environment.

Qualifications

• • First Degree in Business Administration, Management, or related disciplines.
• • Must be at least 25 years old with a minimum of 2 years of relevant working experience.

Additional Information and Instructions

Please submit Applications and Resume' by email to iprhumanresources@gmail.com by Monday March 31, 2025

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