Collections Manager

Summary

Monitoring and driving the collection floor, as well as deliver collector training, monitoring of supervisors, and implementing company policies and procedures. Resolves problems and makes recommendations for improving account handling processes.

Responsibilities

• • Responsible for the management and supervision of an assigned collection group.
• • Responsible for leadership of their individual assigned collection group.
• • Proficiency in the art of collecting money.
• • Responsible for the continued training and teaching of their individual staff ‘s negotiation, tasking, and talk off skills.
• • Responsible in for all administrative tasks as needed for group.
• • Responsible to aid their Director of Operations in enforcing company policies.
• • Responsible in always presenting a professional demeanor and attitude to the collection staff.
• • Other duties as assigned.

Required Skills

• • Exceptional leadership, mentoring and communication skills.
• • Experience in interviewing potential candidates.
• • Must be competitive, detail oriented, and goal driven.
• • Strong analytical skills and diligent with assigned tasks.
• • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.).

Qualifications

• • 3 years of relevant 3rd party collections operations experience.
• • Minimum of two-years supervisory experience preferred.

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