HR Operations and Delivery Associate I

Summary

Handling employee questions, transactions and administration of human resource programs through our HR Helpdesk.

Responsibilities

• • Handling employee questions, transactions and administration of human resource programs through our HR Helpdesk.
• • Assess calls and emails to provide service immediately, referrals or require follow-up for employee’s resolution.
• • Resolves problems, finding the root cause of issues to provide accurate answers and facilitate solutions.
• • Manages client employee data for new hires, terminations, personnel file changes, and employee time via upload to and from HR and Payroll applications.
• • Coordinates services with the HRIS, human resource functions, and employee relations programs to ensure compliance.
• • Gathers all necessary information to update the HR and Payroll database.
• • Escalates issues to senior levels, based on complaints or concerns.
• • Typing Speed Requirement 20 WPM
• • Corrects data entry errors identified through GEMS and HRIS validation audits.
• • Provides support with special (mass) projects.
• • Analyzes multi-state payroll tax data and performs calculations/balance adjustments to ensure that payroll information is reported correctly.
• • Process onboarding/hiring transactions in the HR and Payroll systems
• • Complies with all policies and standards.
• • Perform other tasks as assigned

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Share This Job