Collections Field Officer (Western Jamaica)

Summary

The Collections Officer is responsible for overseeing and executing daily collections functions to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio.

Responsibilities

• • Constantly review and analyse all past due accounts
• • Make contact and negotiate with delinquent customers for payments daily (telephone call, email or visit)
• • Liaise with collection agencies and accounting team regarding payments and related fees
• • Suggest payment options, send reminders via online SMS platform, prepare account statements and handle general queries.
• • Prioritise accounts deemed as uncollectible and work directly with HOCC to collect same.
• • Coordinate with relevant sales team members to induce payments and reconcile unidentified online payments.

• Undertake field work as needed; inclusive of but not limited to:

  • • Retrieval/Stamping of Certificates of Title
  • • Replacement/Renewal of M.V Documents; Certificates of regi stration/fitness/titles
  • • Mailing of stator notices
  • • Collect and make payment on behalf of clients
• • Perform any other related duties as assigned.

Required Skills

• • Organization, Negotiation and Problem-solving skills
• • Ability to meet deadlines and maintain composure under pressure
• • Result oriented, goal driven and innately competitive
• • Ability to manage stress and open to constant change
• • Excellent communication skills (written and oral)
• • Must be customer service and goal oriented

Qualifications

• • Degree in Business Administration, Accounting or Related Field
• • Proficiency in Microsoft Excel, Word and basic skills in PowerPoint
• • Minimum 2 years' working experience in credit and/or collection services
• • Analytical with knowledge of finance and accounting procedures

Additional Information and Instructions

Interested applicants are asked to submit a resume to careers@dollafinancial.com by Friday, February 7th, 2025. ℹ️ Subject Line: Collections Field Officer (Western Jamaica) 📝 Note: Please include the job title of interest in the subject line.

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