Training Manager

Summary

This role requires the Training Manager to spearhead Training Delivery for programs from F&A domains set up globally. The training delivery includes and not limited to designing, delivering, and executing Knowledge Transfer (KA and KC) for new programs and transitions. The training manager will be responsible for managing ongoing training interventions stable accounts through managing recurring SOP approvals, Change Management to existing Processes and Procedures.

Responsibilities

• • Instrumental in the transition and implementation of client’s accounting functions to an outsourced solution including the re-design of the transaction flows, set-up of the accounting software, etc.
• • Working as a Relationship Manager for creating and supporting variety of training solutions
• • Work with Global Training Leader to draft response and participate in RFP calls with prospective customers to present training lifecycles (customized for each program depending on industry and scope of work)
• • Spearhead project management at design and execution level through training solutions for new transition
• • Work with Global Training Leader to provide inputs to sales and solutioning teams in creating customized Knowledge Acquisition plans
• • Manage Learning Management Systems and Employee Training Life Cycle for new set ups and Geo expansions
• • Ongoing analysis of the transaction processes to recognize and establish best practices and implement those practices across the accounting functions.
• • Develop and periodically review the accounting policies and procedures and ensure that all requisite internal controls are implemented and operating properly including training content.
• • Responsible for training all new hires and provide ongoing training to existing employees

Qualifications

• • Qualification- Bachelor’s degree in related field from a four-year college or university with 6+ years related experience, or equivalent combination of education and experience.
• • Must have proficiency with various software applications programs including Microsoft Word, and Excel as well as working knowledge of financial systems.
• • Should have worked in the BPO industry
• • Good grasp of fundamental accounting concepts and ability to apply that knowledge. Knowledge/experience in the application of generally accepted accounting principles.
• • Strong customer service orientation as demonstrated in previous relevant roles. Ability to manage relationships within the organization.
• • Experience in training delivery and content design and understanding of various learning principles
• • Preference for working in a service-oriented environment where continuous improvement of business processes is expected.
• • Provide subject matter expertise for the respective domains in the areas of upskilling and reskilling
• • Manage capability enhancement curriculum and content development, learning need assessment, e-learning, learning program effectiveness evaluation etc

Additional Information and Instructions

Intermediate to Advance excel skills for L4 - resources should be able to use following functions ⮚ VLOOKUP ⮚ Pivot Tables ⮚ SUMIFS, COUNTIFS ⮚ Charts & Chart Analysis ⮚ Merge Data ⮚ Conditional formatting

About Sutherland

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe.

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