Veterinary Care Support Associate

Summary

Sutherland is seeking a motivated and passionate person to join us as a Veterinary Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Benefits

• • Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• • Annual merit increase based on performance.
• • Paid Training.
• • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• • Competitive Salary with attractive and attainable PBI structure.
• • Paid vacation and sick leave annually.
• • Exceptional Health and Life Insurance Plan
• • Lunch benefits and subsidy.
• • Onsite lunch concessionaire at reduced rates.
• • Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• • Free On-site medical suite with nurse and medical doctor.
• • Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• • Paid referral program
• • Career development & growth opportunities for advancement.
• • Excellent Reward and recognition programs.

Responsibilities

Veterinary Support Associates in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Selling subscription plans for pet wellness and pet care. Respond to inquiries about products and services, empathize with members regarding issues with pet or their account, processing payments, or performing general account maintenance for members. Up-selling customers to new products or services, subscriptions and membership plans may be encouraged. Common customers issues to focus on are Account Management, Membership Inquiries, Online Order Concerns and Animal Care/Nutrition knowledge.

Qualifications

• • Must be at least 18 years or older.
• • A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
• • We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery).
• • Must have a valid (not expired) government issued ID, TRN and NIS card.
• • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• • Must be able to train and / or work onsite.
• • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• • Experience in customer service is an asset and preferred.
• • Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
• • The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• • Excellent attention to detail.
• • See through the eyes of the customer.
• • Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
• • The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
• • Ability to effectively organize, prioritize, multi-task and manage time.
• • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
• • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• • Ability to type over 30 WPM with 80% accuracy.
• • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• • Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
• • Must be able to pass a criminal background check and drug test as needed.

About Sutherland

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe.

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