Customer Care Assistant (GMG/AM 1) - Manchester Health Department

Summary

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the MANCHESTER HEALTH SERVICES: Customer Care Assistant (GMG/AM 1) Under the general supervision of the Administrative Assistant, the incumbent operates multi-line telephone system to answer incoming calls, directs callers to appropriate personnel; receive, log and distributes incoming mail to the various department; provide information/guidance to clients/visitors. 💰Basic Salary: $1,439,455 - $1,935,907 JMD per annum any allowance (s) attached to the post

Responsibilities

• • Greets and interacts with clients to the health facility.
• • Collects personal information from client and log onto the prescribed forms and systems.
• • Remains calm and enthusiastic at all times.
• • Refers to the patient by his/her name after it is asked for and given to you.
• • Listens keenly and carefully to clients.
• • Displays compassionate supports to all patients regardless of their situation.
• • Reports serious challenges to your Supervisor in a timely manner.
• • Keeps clients informed of possible causes of extended waiting hours as directed.
• • Influences customer service interaction by displaying and maintaining professionalism and courtesy to all.
• • Hold outgoing mail/documents to be collected. Ensure that log is signed.
• • Type miscellaneous documents for the department.
• • Ensure that the furniture in the lobby are neatly arranged and the area is kept tidy and inviting.
• • Communicates relevant information; provide correct and adequate responses to questions and queries and direct clients to respective service areas in the health facility.
• • Logs client complaints and refer for the appropriate resolution.
• • Assist members of staff who need clarification on services and ensure compliance with the regulations.
• • Assists in the dissemination of questionnaires to solicit feedback on the services offered.
• • Alerts the security guards to any unusual or suspected unsafe situations that may be observed.
• • Works with other team members to improve service reliability.
• • Receives incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• • Acts as one of the official points of contact for the organization and is responsible for creating in the caller a favourable impression of the organization.
• • Answers questions about the organization and provides callers with address, directions, and other information.
• • Provides alternative routing for calls that must go through.
• • Provides telephone information including but not limited to, telephone number, extensions and locations of individuals and organizations.
• • Receives, logs and distributes incoming mail/documents to the relevant departments.
• • Holds outgoing mail/documents to be collected. Ensures that log is signed.

Required Skills

• • Working knowledge of office procedures
• • Must be polite and courteous while answering the phone
• • Active listening skills
• • Well-developed human relations skills.
• • Good oral communication skills.
• • Good time management skills.
• • Professionalism, confidentiality and good deportment

Qualifications

• • A minimum of Four (4) GCE/CSEC/SSC/City of Guilds subjects at the standard acceptable grades inclusive of English Language and Mathematics.
PLUS
• • Training in Customer Service and Emotional Intelligence.

Additional Information and Instructions

**PLEASE NOTE APPLICATION WILL ONLY BE ACCEPTED VIA EMAIL. KINDLY INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING** Applications along with resume should be sent no later than June 24, 2025 to: The Senior Human Resource Officer Manchester Health Department 5-7 Ward Avenue Mandeville , Manchester 📧 Email: manchesterhealthjobs@gmail.com 📜 N.B. Please include the job title in the subject line of your email. ⚠️ Important Notes: Only shortlisted applicants will be acknowledged.

About Southern Regional Health Authority (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth.

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