Specialist, Controls & Compliance (New Kingston and Montego Bay)

Summary

The main role and responsibility for the Sr. Specialist, Controls & Compliance is the creation of fraud prevention mechanisms as well as auditing agent behaviors that could lead to fraud through the current client reports available. These, among other tasks will help the operations team to be even more vigilant of agent actions and as such mitigate the current risks.

Responsibilities

• • Maintain industry regulations re Data Privacy, Information Security and General Compliance
• • Audit and monitor client and company related security policies and procedures
• • Collaborate with partners such as Human Resources, Operations Training and external auditors
• • Support and enforce general standards to improve compliance
• • Ensure internal controls mechanisms align with contractual agreement
• • Lead education and refresher session for compliance & security with staff
• • Establish and enforce organizational standards to maintain quality of service
• • Collect, analyze and summarize information to prepare informative reports
• • Perform internal reviews to ensure that all policies and procedures are implemented properly

About Concentrix

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

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