Systems Engineer (BAND 8)

Summary

Under the supervision of the Manager, Information Systems and Security, the Systems Engineer is responsible for designing, implementing and maintaining the information technology systems for the Authority. The duties also include designing the basic computing infrastructure to accomplish key tasks, establishing networking rules for cybersecurity, and troubleshooting network errors or other technical issues. 💰Salary: $4,266,270 JMD per annum

Responsibilities

• Management/Administrative:

  • • Participates in the organization’s strategic planning process – prepares and monitors the corporate and operational plan and budget, ensuring the work of the Division is carried out according to plan and agreed targets.
  • • Provides guidance to the Manager, Information Systems and Security and the Director, Information, Systems Technology on matters relating to Systems Engineering.
  • • Represents the organization at meetings, conferences, and other functions.
  • • Prepares Annual/Quarterly/Monthly and other reports as required.

• Technical/Professional:

  • • Manages and monitors all installed systems and infrastructure.
  • • Installs, configures, tests, and maintains operating systems, application software, and system management tools.
  • • Proactively ensures the highest levels of systems and infrastructure availability.
  • • Monitors and tests application performance for potential bottlenecks, identifies possible solutions, and works with developers to implement those fixes.
  • • Replaces server and network parts as required and assists with the roll-out of new server and network applications.
  • • Maintains security, backup, and redundancy strategies.
  • • Writes and maintains custom scripts to increase system efficiency and lower human intervention time on any tasks.
  • • Participates in the design of information and operational support systems.
  • • Provides 2nd and 3rd level support.
  • • Creates control features to ensure systems effectively meet the organization’s quality standards.
  • • Engages in quality control procedures to ensure that systems are efficient and operational.
  • • Develops a cost-efficient system for projects by performing a cost-benefit analysis.
  • • Ensures that the organization operates at maximum efficiency, from manufacturing to distribution.
  • • Builds standards and scripts to support Authority-owned devices.
  • • Develops and maintains documentation for supported applications, processes, and training material to internal employees and IT staff.
  • • Develops tooling and processes to facilitate end-user asset management, provisioning, and tracking.
  • • Participates in general IT operations and user support.
  • • Builds and maintains cross-functional relationships with internal teams to drive initiatives.
  • • Plans and implements systems automation as required for better efficiency.
  • • Oversees and provides operations support including account management, workflow, log analysis, troubleshooting, and service optimization.
  • • Assists in ongoing evaluation and management of major vendor relationships and outsourcing arrangements.
  • • Develops system-monitoring and support automation to enhance and scale quality.

Required Skills

• Core:

  • • Written and oral communication skills.
  • • Leadership.
  • • Interpersonal skills.
  • • Problem-solving skills.
  • • Initiative.
  • • Teamwork and Cooperation skills.

• Functional/Technical:

  • • Sound knowledge of Microsoft Windows Server Technologies, etc.
  • • Knowledge of Linux Operating Systems.
  • • Sound knowledge of the functioning of LAN, WAN, desktop and server computers, UPS systems and other IT related equipment.
  • • Sound knowledge of voice and data telecommunication systems.
  • • Working knowledge of network hardware and systems software installation and configuration.
  • • Good knowledge of current technological trends.
  • • Knowledge of the relevant Service Level Agreements.
  • • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python).
  • • Solid networking knowledge (OSI network layers, TCP/IP).

Qualifications

• • BSc. Computer Science, or related field.
• • At least three (3) years of experience with network (LAN and WAN) and server installation, configuration, maintenance, and management.
• • MSCE, CCNA or an equivalent professional certification.
• • Training in telecommunications/network management.
• • Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.

Additional Information and Instructions

Applications accompanied by resumes should be submitted NO LATER THAN June 6, 2025 to The Manager, Human Resource Management & Development Firearm Licensing Authority 91A Old Hope Road, Kingston 6 or 📧 Email: hrd@fla.gov.jm 📜 N.B. Please put Systems Engineer in the subject line. 🔒 Important: All applicants will be required to pass a security background check. 🙏 Note: Only shortlisted candidates will be contacted.

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