Supervisor, Credit & Collections Services

Summary

This role involves supervising a team to ensure the quality and efficiency of tasks performed, while delivering key performance indicators related to productivity and compliance. Responsibilities include providing regular coaching and feedback, facilitating communication of business updates, and driving continuous improvement through the analysis of best practices, all while adhering to organizational policies.

Responsibilities

• • Responsible for the delivery of the Key Performance Indicators of the immediate team, including quality, productivity, and compliance parameters.
• • Delivers regular and timely coaching and feedback to the team members to enhance performance.
• • Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.
• • Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.
• • Accountable for analyzing known best practices for continuous improvement.
• • Responsible for the enforcement of organizational policies and procedures to ensure compliance.
• • Performs other duties as assigned.
• • Complies with all policies and standards.

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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