Computer Operator I

Summary

Properly maintains and services IGT equipment at Retailer (Customer) locations. Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment TERRITORY COVERAGE This role will primarily focus on the areas of Trelawny, St Ann, St Mary and Portland.

Responsibilities

• • Demonstrate a relentless commitment to meeting and exceeding customers’ expectations.
• • Achieve the goal of reducing the risks and costs of providing services.
• • Work to build an effective partnership with the customer daily.
• • Monitor logical security according to established tools, policies and procedures.
• • Execute, validate, track, follow up on, and escalates internal and external customer requests according to established guidelines.
• • Perform moderate-level troubleshooting of systems and servers related to the Central Systems, Middleware, Applications, and existing tools according to established procedures with moderate supervision.
• • Perform moderate-level network monitoring and troubleshooting by confirming availability and connectivity using tools for the verification of services.
• • Perform moderate-level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures.
• • Detecting, reporting, escalating and documenting anomalies according to established procedures
• • Accurately execute, validate, and recover defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• • Submit recommendations to create and/or maintain operational procedures and checklists.
• • Adhere to service level agreements by following established SLA performance requirements.
• • Adhere to IT best practices by following established IT best practice performance and audit requirements.
• • Support local testing of policies and procedures.
• • Participate in individual professional development by completing assigned development plans, participating in mentoring activities, tracking and reporting development, and communicating career path goals and objectives.
• • Performs additional duties and responsibilities as assigned.
• • Internet access is required to facilitate remote working when the need arises.

Qualifications

• Academic Background:

  • • Bachelor's Degree or IT Certifications applicable to the position.

• Experience:

  • • Entry Level experience with system monitoring, troubleshooting and escalating anomalies.

• Essential Requirements:

  • • Experience with Windows OS, Linux OS, Microsoft Office and other network monitoring applications.

Additional Information and Instructions

• Keys to Success:

  • • Building collaborative relationships
  • • Decision making
  • • Drive results
  • • Foster innovation
  • • Personal energy
  • • Self-leadership

About International Game Technology (IGT)

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

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