Customer Support Specialist - CSS

Summary

In this role, you will provide exceptional customer service, technical support, and outbound sales by addressing a wide range of inquiries—including customer care, billing, account modifications, and product/service information—while utilizing effective communication strategies to educate customers, maximize sales opportunities, and ensure overall satisfaction.

Benefits

• • Paid time off
• • Medical, dental and vision
• • Performance pay incentives
• • Career growth opportunities

Responsibilities

📌Customer Service In this role, Customer Service Representatives are responsible to provide first in class customer support and sales for the product and service lines offered by our client. The types of customer inquiries will include, but will not be limited to requests for customer care, billing inquiries, account modifications, product/service information, and sales. The Customer Service Representative will use dynamic communication strategies to educate the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction. 📌Technical In this role, the Employee is responsible to receive and respond to technical support requests and customer inquiries, relating to the product and/or service provided with the appropriate solution which successfully completes the exchange of contact. The types of customer inquires will include, but will not be limited to requests for technical support, billing inquiries, account modifications, product/service information, and sales. The Employee will use dynamic communication strategies to educate the customer on all aspects of the product/service offered, optimizing sales opportunities and ultimately ensuring customer satisfaction. 📌Sales In this role, Outbound Sales Representatives are responsible for selling and promoting products and services offered by our client based on established targets. The Outbound Sales representative will sell products and services using solid sales tactics to existing customers. Using dynamic communication strategies, you will educate the customer on all aspects of the product/service offering optimized growth opportunities and ultimately ensuring customer satisfaction.

• • Go the extra mile to delight our customers!
• • The ability to meet and exceed set goals.
• • Build sustainable relationships of trust through open and interactive communication.
• • Accurately document and update records in required systems.
• • Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• • Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• • Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

Qualifications

• • Applicants must be 18 years of age or older.
• • Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• • 24-hour availability with the ability to work full-time hours.
• • Excellent communication and presentation skills.
• • Prior customer service or call center experience is preferred.

Additional Information and Instructions

ℹ️Once the application is completed, a recruiter will contact you to do the additional tests. This tells us what you are qualified for. ℹ️Once this testing is completed, you will be scheduled for a Virtual 30 minutes interview. ℹ️If you do not show, you will be removed from the application process.

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