Enterprise Analytics Engineer

Summary

The Enterprise Analytics Engineer is a person with a passion for data and analysis who has significant experience architecting and utilizing data. This role on our Tech Department’s Enterprise Applications team requires strong collaboration with team members and other departments across the business. We’re proud to have built and continued to innovate on an industry-leading tech stack, and we are looking to better integrate those technologies into a unified analytics platform with Snowflake at its core.

Benefits

• • Work with an extremely talented team of colleagues serving a highly visible group of clients
• • A company culture that values exceptional performance and people skills
• • Being part of an award-winning growth company scaling across the globe
• • The flexibility of working from home with competitive salary plus benefits

Responsibilities

• • Drive the implementation and continuous improvement of our data connections, analytics best practices, and ETL processes.
• • Centralize the Company’s cloud data into Snowflake and facilitate modeling to support data analysis requirements from all functional groups of the company and its clients.
• • Create a common data framework and glossary so all company and client data can be analyzed in a unified manner.
• • Work with the product, operations, and executive management teams to create a data-enabled user and client roadmap that clearly defines roles and responsibilities while bringing all teams into our collaborative data programs.
• • Collaborate with Sales, Marketing and Services leadership to support our external client base needs.
• • Create and execute a plan to develop and mature our ability to measure and optimize usage growth, aligned with our user and client roadmap.
• • Ensure all transactional systems can communicate with our modern data tech stack and that production data adheres to a unified data model.
• • Collaborate with all functions of the company to address data needs and make required data available to analysts and end-users.
• • Build a multi-modal service model that meets the non-homogeneous needs of our functional groups, from full service to self service, across our data stack.

Required Skills

• • Share and work in accordance with our values.
• • Must be able to work in alignment with America’s time zones.
• • Excellent time management and organizational skills.
• • A real “MacGyver” when looking at solutions; truly understanding how out of the box thinking can deliver spectacular results with the incredibly flexible systems and processes we have in place.
• • Strong sense of personal accountability and the ability to work independently.
• • Ability to communicate expertly with and influence clients, colleagues, direct reports, and cross-functional stakeholders while working collaboratively.
• • High EQ and a sense of humor are required.

Qualifications

• • Bachelor’s Degree or equivalent experience in high level data and analytics architecture, engineering, and development.
• • Minimum of 8 years experience in roles involving data architecture and practical use.
• • Experience with a high growth company using on-demand (SaaS) transactional systems.
• • Hands on experience with Python, SQL and relational databases.
• • Significant experience with Snowflake.
• • Strong knowledge and practical experience with ETL systems like Matillion.
• • Must have experience with modern analytic and data visualization tools such as Thoughtspot or Sigma.
• • Experience with one or more of CRM, ERP, HCM, GTM, and WFM analytics is highly desirable.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

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