Customer Service Representative - ValuDrug Ocho Rios

Summary

The Customer Service Representative at ValuDrug Ocho Rios is responsible for delivering exceptional customer service and support to ensure a positive shopping experience. This role involves assisting customers with their inquiries, providing product information, handling transactions, and maintaining a welcoming environment.

Benefits

• • Health Insurance
• • Life Insurance
• • Company Paid Pension Plan
• • Lunch Subsidy
• • Others

Responsibilities

• • Greet customers warmly and assist with their inquiries and purchases.
• • Process sales transactions accurately through the cash register.
• • Handle returns, exchanges, and customer complaints effectively and professionally.
• • Maintain product knowledge to provide accurate information to customers regarding products and services.
• • Participate in the organization and stocking of merchandise on the sales floor.
• • Ensure the cleanliness and organization of the sales area.
• • Support promotional initiatives and provide customers with information on current offers.
• • Collaborate with team members to achieve sales targets and enhance customer satisfaction.
• • Document customer feedback and assist in maintaining a customer complaint log.
• • Adhere to all company policies and procedures at all times.

Required Skills

• • Ability to deliver excellent customer service and create positive customer experiences.
• • Strong problem-solving skills and adaptability in fast-paced environments.
• • Detail-oriented with a focus on accuracy.
• • Demonstrated ability to work effectively as part of a team.
• • Skills in time management and multitasking.

• Competencies:

  • • Strong interpersonal and communication skills.
  • • Analytical thinking and decision-making capability.
  • • Customer-centric attitude.
  • • Self-motivated and reliable.
  • • Results-oriented with a focus on performance.

Qualifications

• • Minimum of five (5) CXC subjects including English A and Mathematics.
• • Previous experience in a customer service role is preferred.
• • Proficient in Microsoft Office Suite and other relevant computer applications.
• • Strong communication skills, both verbal and written.
• • Excellent numerical skills with attention to detail.

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