Reefer Coordinator

Summary

Responsibility to monitor and coordinate all reefer related activities on a given shift. Provide information, support and guidance to the Reefer technicians so that the Company delivers a level of service to customers that is equal to international standards and meets the Company’s and its customers’ and employees’ expectations with regards to efficiency, productivity, and reliability.

Responsibilities

• • Confirm the compliment of Reefer Technicians and General Workers for the shift and requests additional labour if required.
• • Reviews reports from previous shift and send update to Shipping Line Agents on wash/pre-trip activities and repairs.

• Liaise with Reefer Supervisor and Planning Team on projected reefer activities for the shift:

  • • Vessel discharge / loading
  • • Yard transfer activities
  • • Domestic reefer deliveries.
• • Liaise with Reefer Technicians throughout the shift to ensure efficient coordination of all reefer activities.
• • Monitor and responds to reefer related emails from Agents and customers.
• • Review automated reefer reports and advise technicians of anomalies that require investigation.
• • Utilize TOS to update Monitoring and Plug In/Out activities 'real time', temperatures setting and monitoring, and reefer alarms throughout the shift.
• • Coordinate resources and monitor special handling of high value and/or cold treatment reefers, to ensure the units remain unplugged no less than 30 minutes, as per global standard agreement with shipping lines.
• • Immediately report KPI failures to the Planning Shift Manager on duty.
• • Updates various reports on reefer activities executed during the shift and prepare end of shift/handover reports.

Qualifications

• • Degree in Production & Operations Management from a recognized institution or equivalent qualification.
• • Three (3) years’’ working experience in the Shipping Industries
• • Training and experience in operations planning and management, and supervisory management
• • Knowledge of customer service principles and practices and Terminal operations
• • High energy, integrity and ethics, excellent judgement, leadership and motivation
• • Problem solving, organizing, time management, setting priorities
• • Communication and teamwork

Share This Job