Embossing Associate (Contract)

Summary

Responsible for embossing and packaging Visa Credit Cards and Mastercard Debit/Prepaid/Credit Cards. Ensure adherence to strict internal custody controls and policies and procedures. Deliver efficient and effective client service to internal and external clients and courier partners, by adherence to established service level agreements (SLAs).

Responsibilities

• • Adhere to custodial arrangements for all cards, ensuring that proper custody and controls are maintained.
• • Collaborate with and foster relationships with other units/departments & agencies by promptly communicating issues and concerns and ensure they are handled in a timely manner.
• • Liaise with courier partners.
• • Conduct research for branches/ agencies upon request.
• • Respond to client correspondences and queries/escalations where applicable.
• • Run embossing process and prepare/ print credit card mailers.
• • Encode and emboss monthly renewal cards for verification by supervisor.
• • Ensure balancing of daily card stock.
• • Manage inventory for consumables.
• • Perform other job-related duties assigned from time to time.

Required Skills

• • Ability to communicate effectively.
• • Strong analytical skills.
• • Some Card Acquiring/Issuing knowledge would be an asset.
• • Ability to work independently.

Qualifications

• • Minimum of an Associate degree in Business Administration, Management Studies, Finance, or equivalent qualification from a recognized institution.

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