Trust Support Officer

Summary

This position is required to provide administrative support to the Fund Registrar Services Unit, which extends to all Mutual Funds, Unit Trust, Registrar & Payment Services, and Administration of Corporate Structures (SPV) Pooled Funds and Other Arrangements administered by JMMB or its related entities. This support role along with general administration, entails liaising with clients, maintaining an accurate database of all members (Unit/Security Holders), their demographic data and units/securities registered thereto. The preservation of the integrity of the Registry’s data, compliance with regulatory norms and timely and effective communication are essential to the successful execution of this role.

Responsibilities

LIASE WITH: Internally 📞 General Manager - Client Partnership 🕒Frequency & How: As needed, via telephone, in writing, and in person 💬Reason: Escalate issues, get authorization for using exceptional rates, request signatures for documents, and receive general guidance on delivering financial planning advisory services. 🏦 Manager - Client Partnership (Bank) and FLG Manager 🕒Frequency & How: Daily, via telephone, in writing, and in person 💬Reason: Escalate issues, get authorization for using exceptional rates, request signatures for documents, and receive general guidance on delivering financial planning advisory services. 💼 Other FLGC Team Members 🕒Frequency & How: Daily, via telephone, in writing, and in person 💬Reason: Facilitate or expedite client transaction requests. 💰 Treasury (Department) 🕒Frequency & How: Daily, via telephone, in writing, and in person 💬Reason: Facilitate or expedite client transaction requests (e.g., breaking accounts, changing tenure, rates, forward contracts). 📋 Credit Admin 🕒Frequency & How: Daily, via telephone, in writing, and in person 💬Reason: Facilitate loan processing (LU, disbursement, loan closure, etc.). ⚖️ Credit Risk Management (CRM) 🕒Frequency & How: Daily, via telephone, in writing, and in person 💬Reason: Support adjudication and debt recovery. 🔄 Central Operations Department 🕒Frequency & How: Daily, via telephone and in writing 💬Reason: Facilitate wire transfer inquiries, follow up on client requests, etc. 📝 Compliance 🕒Frequency & How: As needed, via telephone and in writing 💬Reason: Provide additional due diligence. ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ As Financial Partnership Officer (FPO) at JMMB, there are several key competencies that are important for success in this role. These include: 📊 Financial Analysis ✅Analyzing financial statements, assessing creditworthiness, and evaluating potential clients' financial health. ✅Understanding financial ratios, conducting cash flow analysis, and assessing risk. 🤝 Relationship Building ✅Building and maintaining relationships with clients, partners, and stakeholders through effective communication, networking, and interpersonal skills. 💼 Sales and Business Development ✅Identifying new business opportunities and expanding JMMB's client base through strong sales and negotiation skills. ✅Lead generation, prospecting, and negotiation to achieve targets and drive growth. 💡 Financial Products and Services Knowledge ✅In-depth knowledge of various financial products and services offered by JMMB, including credit facilities, investment products, and other banking solutions. ✅Understanding of JMMB's CRM policies and procedures. ⚖️ Compliance and Risk Management ✅Ensuring compliance with regulatory requirements and adherence to internal and regulatory policies and procedures to mitigate risks. 🤝 Teamwork and Collaboration ✅Collaborating with colleagues and cross-functional teams within JMMB to achieve collective goals and ensure cohesiveness. 📈 Industry and Market Knowledge ✅Staying updated with industry trends, market conditions, and the competitive landscape to provide valuable insights and guidance. 💻 Technology and Digital Literacy ✅Proficiency in using banking and investment software, digital tools, and financial technology platforms to enhance processes and customer experience in the digital landscape. ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖ ➖

• Fund Registry:

  • • Maintain the register of unit holders on behalf of the Trustee, ensuring accuracy at all times by

• Security Registry:

  • • Maintain an accurate and up-to-date Register Of Securities and Security holders on behalf of the security issuer ensuring accuracy at all times by

• ESOP Administration.:

  • • Perform administrative duties for the JMMB ESOP Fund which includes but is not limited to ensuring the accurate and effective maintenance of member’s record by

• Administration of SPV’s:

  • • Perform administrative duties for the SPV’s established by JMMB which includes but is not limited to

Required Skills

• • Excellent customer service skills
• • Good human relations/ interpersonal skills
• • Very good oral and written communication skills, excellent organizational skills and attention to details.
• • High level of proficiency in the use of computer, particularly spreadsheets.
• • Working knowledge of the statutory regulations and Acts governing the operations, namely the Pension Act and Regulations, Money Laundering Act, Companies Act, Financial Institutions Act, and all other Acts governing the Financial Services Sector.
• • Working knowledge of accounting practices, principles and procedures, especially as they relate to a banking environment.
• • Good knowledge banking/investment products, systems and procedures

Qualifications

• • First Degree in Banking & Finance, Accounting, Management
• • Experience in Fund Administration would be an asset.
• • Two (2) years related experience in a Fund Management Company, Commercial or Investment bank.
• • The Jamaican Securities Course would be a distinct asset

Additional Information and Instructions

➖➖➖➖➖ How to Apply: Submit applications to flgc@jmmb.com by May 22, 2025 Please include the title or role you are applying for in the subject line of your email. Only shortlisted candidates will be contacted.

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