Sales Trainer

Summary

The Call Center Sales Trainer will be accountable for the ongoing development, maintenance, and implementation of our call center training programs. This also includes product knowledge updates, sales closing techniques, and systems training. They will work closely with various department leaders in identifying needs for further agent development as well as monitor the knowledge transition of the classroom training to productivity. In addition, the Call Center Sales Trainer must successfully train best practices while providing coaching, guidance, and the feedback needed to create the highest quality agents.

Responsibilities

• • Collaborate with management to identify company training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs
• • Administer training for designated customer groups with the ability to deliver, project, and motivate trainees through effective training methodologies both in group and individual classroom dynamics
• • Must have previous experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training

Required Skills

• • Excellent verbal and written skills with the experience of creating effective presentations
• • Must be detail-oriented and exhibit proficiency in follow-up and time management skills
• • Must be self-motivated, highly enthusiastic, and able to work with minimal supervision
• • Proficiency in MS Office (Outlook, Excel, Word, and PowerPoint)
• • Ability to make sound decisions quickly in a fast-paced work environment
• • Strong interpersonal skills and the ability to communicate with various levels of employees
• • Demonstrate a high level of accuracy
• • Ability to foster open two-way communication
• • Must be a problem solver and highly organized

Qualifications

• • Must have prior call center leadership experience
• • Must have 1-2 years of training experience in a related field or industry

About Centerfield

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

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