Executive Housekeeper - Couples Swept Away

Summary

The Executive Housekeeper reports to the Executive Assistant Manager. The Executive Housekeeper leads and manages the housekeeping department in an all-inclusive hotel environment. The ideal candidate is highly organized and detail-oriented and will be responsible for ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency throughout all guest rooms, public areas, and back-of-house facilities.

Responsibilities

• • Supervise and manage all housekeeping operations, including guest rooms, public areas, laundry services, and housekeeping storerooms.
• • Lead, train, schedule, and evaluate housekeeping staff to maintain high service and cleanliness standards.
• • Implement and monitor housekeeping procedures and brand standards for cleanliness, sanitation, and presentation.
• • Oversee linen inventory, supply ordering, and cost control measures within departmental budgets.
• • Coordinate with Front Office, Maintenance, and other departments to ensure seamless guest experiences.
• • Conduct regular inspections of rooms, facilities, and equipment to ensure quality control and guest satisfaction.
• • Develop training programs and standard operating procedures to maintain consistency and excellence in service delivery.
• • Handle guest complaints professionally and resolve issues promptly.
• • Maintain compliance with health, safety, hygiene, and environmental regulations.
• • Prepare reports, analyze trends, and submit departmental KPIs to management regularly.

• Team Leadership & Training:

  • • Supervise, train, and motivate housekeeping staff to maintain high performance and service levels.
  • • Assist with scheduling, task assignments, and shift coverage to ensure smooth operations.
  • • Conduct regular briefings and training sessions to enhance staff skills and reinforce hotel policies.

• Inventory & Cost Control:

  • • Monitor and manage housekeeping supplies, linens, and cleaning materials to control costs and minimize waste.
  • • Assist in inventory management, ordering, and stock replenishment as needed.
  • • Ensure proper use and maintenance of housekeeping equipment.
  • • Guest Satisfaction & Service Excellence
  • • Address guest inquiries, requests, and complaints promptly and professionally.
  • • Implement service recovery strategies when necessary to ensure a positive guest experience.
  • • Develop and implement new strategies for enhancing guest satisfaction.
  • • Compliance & Safety
  • • Ensure that all housekeeping procedures adhere to health and safety regulations, fire codes, and hygiene standards.
  • • Conduct safety training and enforce proper use of cleaning chemicals and equipment.
  • • Maintain accurate records of cleaning schedules, maintenance reports, and incident logs.

Required Skills

• • Strong leadership and team management abilities.
• • Excellent organizational and time management skills.
• • Attention to detail and commitment to maintaining high cleanliness standards.
• • Effective communication and problem-solving skills.

Qualifications

• Education:

  • • Degree or diploma in Hospitality Management or a related field preferred.

• Experience:

  • • Minimum 3-5 years of experience as an Executive Housekeeper or Assistant Executive Housekeeper in a hotel or resort (all-inclusive experience preferred).

• Availability:

  • • Ability to work flexible hours, including weekends and holidays.

Additional Information and Instructions

• Candidates should have:

  • • 2 Passport Size Photos
  • • 2 Recommendation Letters
  • • Valid ID, NIS, TRN
  • • Proof of Certificates/ Qualifications
  • • Birth Certificate
  • • Police Record
  • • Valid Food Handler's Permit

About Couples Resorts Jamaica

At Couples Resorts, we offer the most Inclusive Vacation anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guests in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

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