People & Culture Services Manager

Summary

The People and Culture Services Manager is responsible for leading the day-to-day delivery of People & Culture (P&C) services across the Group. This includes overseeing the execution of core P&C processes such as performance management, employee relations, policy implementation, and personnel administration. The role ensures standardized, compliant, and high-quality service delivery. The P&C Services Manager is a key liaison between on-site operations and the central P&C team, ensuring the effective rollout of P&C programs and continuous improvement in the employee experience.

Responsibilities

• Service Delivery & Operational Oversight:

  • • Lead the delivery of consistent, efficient, and compliant P&C services across all divisions.
  • • Ensure accuracy, responsiveness, and adherence to service standards.
  • • Develop, implement, and monitor P&C operating procedures to support employee lifecycle processes.

• Workforce Administration & Compliance:

  • • Ensure timely and accurate maintenance of employee records and database via the HR Management Information System (HRIS).
  • • Monitor compliance with CB Group policies, labour laws, and regulatory requirements across all locations.
  • • Oversee processes related to leave, job letters, disciplinary action, and separation documentation.

• Recruitment Support & Onboarding:

  • • Work closely with Talent Recruitment to ensure alignment between staffing needs and hiring activity.
  • • Support site-level onboarding and orientation processes, ensuring full compliance and cultural integration.
  • • Approve and maintain updates to organizational structures, contracts, and temporary staffing arrangements.

• Performance Management Coordination:

  • • Manage the execution of the performance review process across locations, ensuring consistency and quality.
  • • Advise People Services team and site leaders on managing underperformance and implementing improvement plans.
  • • Track completion rates and identify trends in performance data for reporting and action.

• Reporting & Metrics:

  • • Develop and share regular reports on absenteeism, turnover, grievances, performance trends, and other relevant metrics.
  • • Use data insights to identify operational gaps and drive enhancements in service delivery.
  • • Maintain service level standards and internal audit readiness across all administrative processes.

• Employee Relations & Engagement:

  • • Ensure there is an active Engagement Action Plan (EAP) to drive continuous improvement in employee engagement.
  • • Support the resolution of employee relations matters by coaching leaders and ensuring due process.
  • • Handling of employee grievances and industrial relations processes
  • • Oversee disciplinary and grievance procedures in line with CB Group’s policies and applicable labour laws.
  • • Guide and coordinate location-specific engagement, safety and wellness initiatives in collaboration with the central P&C team.
  • • Conflict resolution

• Benefits Administration:

  • • Developing and administering employee services (Life & Health Insurance, Personal Accident, Pension Administration.

• Team Leadership & Development:

  • • Provide leadership, coaching, and performance feedback to People Services team.
  • • Build a high-performing team culture focused on responsiveness, accuracy, and employee experience.
  • • Identify team development needs and support training initiatives to build capability.

Required Skills

• • Intimate knowledge of Jamaican labour laws and practices
• • Good dispute resolution and negotiating experience
• • Excellent oral and written communication skills
• • Strong organizational and time management skills
• • Excellent interpersonal skills with the ability to work with people at all levels

Qualifications

• • Minimum of 5–7 years in a P&C or HR operations role, with at least 2 years at a supervisory level.
• • First degree from an accredited institution ideally in Human Resource Management or similar.
• • HR certifications (e.g., SHRM-CP, PHR) preferred.
• • Experience working in multi-site or group environments with diverse operational demands.

About Caribbean Broilers (CB Group)

The CB Group believes in building our region through sustainable agriculture. Through our three main business lines – Consumer Foods, Livestock & Animal Feeds and Crops, we make a difference in people’s lives every day

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