Assistant Trainer

Summary

As an Assistant Trainer, you will create an engaging and interactive learning environment that equips trainees to become self-sufficient agents guiding customers to solutions. You will lead training sessions for groups of 20 or more, ensuring classes are productive and enjoyable while fostering a supportive atmosphere. Your responsibilities include maintaining attention to detail, collaborating with team members, providing detailed recaps of class progress, and coaching trainees to excel. You will develop training materials, become a subject matter expert on campaign products and processes, and actively seek solutions to challenges that arise. A positive attitude and a commitment to continuous self-improvement are essential, as is the ability to build effective relationships with trainees and colleagues alike.

Benefits

• • Tuition Reimbursement
• • Employee Referral Program
• • Health and Life Insurance Benefit
• • Free Shuttle Service from office to the center of Montego Bay
• • Leadership Program
• • Paid Training
• • Career Advancement Program
• • Bonuses and incentives based on campaign
• • Monthly Rewards and Recognition
• • Opportunity to participate in Monthly Give Back Initiatives for the Community

Responsibilities

• • Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions.
• • You desire a fun atmosphere that promotes interactive learning.
• • Leading a training class is about creating a fun, engaging environment in which learning can flourish.
• • You enjoy helping others succeed!
• • Your classes should be so productive and enjoyable that your trainees are excited to
• • Embark on their new careers.
• • You don’t sweat the small stuff, but you pay attention to it.
• • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
• • You love to learn and constantly improve yourself.
• • We believe in consistent development of members of our team. Every day you come to
• • Work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
• • Attitude over education.
• • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
• • There’s no I in Team.
• • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
• • Be a reason to stay.
• • We believe that employees don’t leave their jobs; they leave their managers. As a
• • Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
• • Recap with style.
• • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Assistant Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
• • You can lead with humility.
• • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
• • Coaching is second nature.
• • Developing agents should be a passion that is shown everyday through the use of the
• • Coaching Tactics.
• • You aren’t afraid to ask the tough questions.
• • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
• • Be able to write what you teach.
• • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
• • You enjoy being known as the expert.
• • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!
• • You bring solutions, not problems.
• • An Assistant Trainer is consistently willing to offer and implement creative solutions.
• • Instead of focusing on the problem, they work to fix it!
• • You lead by example.
• • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do.

Required Skills

• • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
• • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
• • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications

• • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience

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