Administration and Compliance Officer

Summary

This is a busy hands-on role, requiring an energetic and flexible approach and a strong commitment to internal customer care. You will have first-line responsibility for all aspects of building upkeep and maintenance.

Responsibilities

• • Do regular checks on the logs/manuals to ensure that there are being properly maintained.
• • Manage the Access control systems (BMS) for all locations and ensure that correct procedures are being followed.
• • Manage the camera system for all locations and do regular checks to ensure that the playback footage is being recorded.
• • Provide monthly Access report to the Audit and Compliance Department
• • Supports the department by collecting and coordinating internal compliance data with auditors and the Audit and Compliance team.
• • Be the Point of Contact for the facilities and administration team in any Internal and external audits
• • Providing high-quality customer service using professionalism, confidentiality, and good
• • Helps others by answering questions and responding to requests.
• • Enforces adherence to requirements and advises management on needed actions.
• • Explores opportunities to add value to job accomplishments
• • Enhances Facilities and Administration department and organization reputation by accepting ownership for accomplishing new and different requests
• • Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors.

Required Skills

• • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• • Ability to analyze problems and strategize for better solutions
• • Good interpersonal, communication, and customer service skills
• • Able to work in a team
• • Able to assess and prioritize tasks
• • Good computer literacy
• • Able to use initiative and work unsupervised
• • Excellent organizational skills
• • Ability to work flexible hours

Qualifications

• • High school degree or equivalent
• • Minimum 2 years experience in the role or BPO work experience

Additional Information and Instructions

• Required Physical Abilities:

  • • Manual and physical dexterity are needed to operate a computer keyboard and handle paper documents.

• Special Conditions:

  • • Must be flexible and willing to work irregular hours including evenings, weekends, and any work schedule required to satisfy client and customer needs in a 24/7 work environment

Join us at HGS and become part of a team dedicated to making a difference while enjoying a rewarding career!

About HGS

HGS is a leading global Business Process Outsourcing (BPO) service provider, with a presence spanning four continents. As we continue to expand our contact center business in Jamaica, we invite you to become an integral part of our technology team. Our technology support personnel are crucial to the sustainability and continued growth of our operations.

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