Customer Service Representative

Branch Operations and Customer Experience Manager - South Western Region

Jamaica National Bank Limited

St. James, Jamaica

Are you a dynamic leader with a passion for operational excellence and customer service? JN Bank is seeking a highly motivated Branch Operations and Customer Experience Manager to oversee and optimize the day-to-day operations of multiple branches within the South Western Region (Montego Bay, Catherine Hall, Savanna La Mar, Lucea, Junction and Santa Cruz Branches). This is an exciting opportunity for a strategic thinker with a strong background in banking operations to drive efficiency, enhance customer satisfaction, and lead a high-performing team.

Service Desk Analyst

Optimum

Kingston and St. Andrew, Jamaica

Responsible for providing single point of contact to AlticeUSA’s internal customers. Analyst will provide primary activity queue support by resolving a user’s problem or service requests via the phone, sent in via E-mail, Self Service requests or via Live Chat. They will also coordinate with other IT support groups (if necessary) to resolve the request. The Analyst will track, monitor, escalate and train customers efficiently and with quality. The goal is to meet or exceed the customer’s level of expectation with technical support and requests for service.

Customer Service and Operations Manager (Level 7)

Passport, Immigration and Citizenship Agency (PICA)

Kingston and St. Andrew, Jamaica

The Customer Service and Operations Manager at the Passport Immigration and Citizenship Agency is responsible for optimizing processes and enhancing operational performance that will drive the expansion and efficient delivery of Passport and Citizenship related services across all locations. He/she has management authority for the branch operations and is responsible for motivating, coaching and empowering staff to achieve branch targets and enhance client experience.