Duty Manager

Summary

As a Duty Manager, you will be responsible for planning, directing, and coordinating activities of an organization or department that provides lodging and other accommodations. In this role, the manager leads multiple teams to achieve departmental objectives, develop plans, and provide exceptional services to our guests.

Responsibilities

• • Plan, direct, and coordinate the daily operations of lodging and accommodations departments.
• • Ensure exceptional guest service is provided, addressing any guest concerns or issues.
• • Build and maintain strong relationships with team members, promoting a positive work environment.
• • Monitor budgets, financial reports, and performance metrics to ensure financial goals are met.
• • Develop and implement strategies to increase occupancy rates, enhance guest satisfaction, and maximize revenue.
• • Ensure compliance with local, state, and federal regulations, as well as company policies.
• • Conduct regular staff training and development initiatives to ensure staff competence and adherence to quality standards.
• • Collaborate with other departments (e.g. marketing, sales) to develop promotional offers and marketing strategies.
• • Complete additional tasks or responsibilities as assigned.

Required Skills

• • Action Management
• • Business Expertise
• • Championing Guest Needs
• • Impact
• • Innovation
• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Talent Development
• • Teamwork and Collaboration

Qualifications

• Education:

  • • Associate's Degree or Bachelor's Degree in a related field is preferred.
  • • Equivalent combination of education and experience will be considered.

• Certifications:

  • • Certified Hotel Administrator (CHA)
  • • Certified Lodging Manager (CLM)
  • • Additional certifications may be required or preferred

• Work Experience:

  • • Provides leadership to managers and professional associates
  • • Is accountable for the performance and results of multiple teams
  • • Develops departmental plans
  • • Decision-making is guided by department/district objectives
  • • Has 7 to 10 years of work experience
  • • Has 1 to 3 years of management experience

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