Trainer

Summary

Segoso Caribbean is a leader in customer service excellence, providing top-tier call center solutions to clients worldwide. We are committed to fostering a positive work environment that promotes growth, innovation, and professional development. We are seeking a dynamic and experienced Call Center Trainer to join our team! This role is responsible for developing and delivering training programs that enhance the skills and performance of our call center agents. The ideal candidate is passionate about coaching, skilled in communication, and dedicated to improving customer service standards.

Responsibilities

• • Develop and conduct engaging training programs for new hires and existing employees.
• • Create and update training materials, including manuals, e-learning courses, and role-play scenarios.
• • Assess trainee performance and provide feedback, coaching, and support.
• • Identify training needs and collaborate with leadership to implement solutions.
• • Stay updated on industry trends and integrate best practices into training programs.
• • Maintain training records and evaluate program effectiveness.

Required Skills

• • Strong understanding of customer service principles and call center operations.
• • Excellent communication, presentation, and coaching skills.
• • Ability to create engaging and interactive training sessions.
• • Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).
• • Strong problem-solving skills and adaptability in a fast-paced environment.
• • Ability to adapt training strategies based on business needs.

Qualifications

• • High school diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.

• Experience:

  • • Minimum 3-4 years in a call center training role or a related field.

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