Auto Loans Collections Associate

Summary

The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat, assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service, product and account information.

Required Skills

• • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• • Experience in customer service is an asset and preferred.
• • Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
• • The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• • Excellent attention to detail.
• • See through the eyes of the customer.
• • Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
• • The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
• • Ability to effectively organize, prioritize, multi-task and manage time.
• • Multi-tasking skills, showcased through conversing while navigating our systems the use of several applications simultaneously; experience working with CRM applications preferred.
• • Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
• • High level of integrity
• • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• • Inspire confidence and positively influence the behaviour, actions, and thoughts of others.

Qualifications

• • A minimum of 4 CXC/GCE subjects inclusive of English Language and a numeric subject, or a U.S. high school diploma or GED.
• • Must have a valid (not expired) government issued ID, TRN and NIS card.
• • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• • Must be able to train and / or work onsite.
• • Must be able to pass a criminal background check and drug test as needed.

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