Experienced Collections Agent

Summary

Support Services Group is looking for Collections agents to join our team in our Kingston, Jamaica office. This candidate will aim to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective.

Responsibilities

• • Increase the collection of outstanding payments
• • Maintain daily, weekly and monthly collection and metric goals
• • Outbound/Inbound calls with customers to resolve debts owed
• • All communications must be handled in compliance with our collections policies and procedures

Qualifications

• • 1-2 years of direct experience in collections; knowledge in sales, negotiation, and persuasion tools
• • Excellent verbal and written communication skills
• • Prior telemarketing experience with financial products preferred
• • Proficiency with Microsoft Office applications
• • Self-motivated and extremely goal-oriented
• • Team Player
• • Professional demeanor

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